Activity

From Oct 29, 2018 to Nov 27, 2018

Nov 27, 2018

10:25 PM Support #12950 (Closed): Issue with access in SDI_lab VRE RStudio: Hello, I'm writing this ticket on behalf of a SDI_Lab VRE user @mathias.rouan@univ-brest.fr in, who is facing issue w... Emmanuel Blondel
05:23 PM Task #6232: Enable Infrastructure Gateway cluster communication behind firewall: I'm working on this one again. To accomodate the needs of the liferay cluster communications I had to rewrite some pa... Andrea Dell'Amico
04:41 PM Task #12806: Testing the new settings of the RAKIP infrastructure: I will add a bit of technical information since I believe it is not yet clear.
D4Science operated by CNR supports... Pasquale Pagano
02:38 PM Task #12806 (Closed): Testing the new settings of the RAKIP infrastructure: No need to continue keeping this ticket open, there was a misunderstanding and that's all. Leonardo Candela
01:12 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Lars Valentin wrote:
> Why do you say I am fighting? I was kindly asking why we have this gap in what CNR said befor... Panagiotis Zervas
01:07 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Why do you say I am fighting? I was kindly asking why we have this gap in what CNR said before and does say now.
A... Lars Valentin
12:57 PM Task #12806 (Feedback): Testing the new settings of the RAKIP infrastructure: Hey @lars.valentin@bfr.bund.de
yes there is a big misunderstanding here (and not only here I would say). The over... Leonardo Candela
12:46 PM Task #12806: Testing the new settings of the RAKIP infrastructure: I add examples of what CNR said in the past:
https://support.d4science.org/issues/12614#note-5
https://suppo... Lars Valentin
12:42 PM Task #12806 (In Progress): Testing the new settings of the RAKIP infrastructure: Leonardo Candela wrote:
> @lars.valentin@bfr.bund.de thanks for the explanation. What was puzzling me was the commen... Lars Valentin
12:28 PM Task #12806 (Closed): Testing the new settings of the RAKIP infrastructure: Leonardo Candela
12:28 PM Task #12806: Testing the new settings of the RAKIP infrastructure: @lars.valentin@bfr.bund.de thanks for the explanation. What was puzzling me was the comment "multicore use does **now... Leonardo Candela
04:40 PM Task #12949 (Closed): Provide a cronjob for avoiding ldap problem on rstudio instances: Sometimes we have ldap problems on rstudio instances maybe due to a ldap timeout.
It's needed to provide a cronjob i... Roberto Cirillo
03:59 PM Incident #12944 (Closed): Error Connecting on rstudio2.d4science.org: Roberto Cirillo
03:10 PM Incident #12944 (In Progress): Error Connecting on rstudio2.d4science.org: I've tried to reset your user's state but nothing change. I see a strange error on system logs, I'm going to investig... Roberto Cirillo
12:48 PM Incident #12944: Error Connecting on rstudio2.d4science.org: AnalyticsLab Massimiliano Assante
12:15 PM Incident #12944 (Feedback): Error Connecting on rstudio2.d4science.org: Roberto Cirillo
12:11 PM Incident #12944 (In Progress): Error Connecting on rstudio2.d4science.org: Please could you provide the VRE you are using? Roberto Cirillo
11:53 AM Incident #12944 (Closed): Error Connecting on rstudio2.d4science.org: When connecting on https://rstudio2.d4science.org/r-connector/gcube/service/connect?gcube-token=0deee49b-****** i get... Massimiliano Assante
02:58 PM VRE #12946 (In Progress): D4Research/FAIR_DM VRE Removal: Massimiliano Assante
02:58 PM VRE #12946 (Removed): D4Research/FAIR_DM VRE Removal: Massimiliano Assante
02:36 PM VRE #12913 (Removed): gCubeApps/ICOS_ETC VRE Removal: The VRE has been disposed successfully. Massimiliano Assante
02:32 PM VRE #12913: gCubeApps/ICOS_ETC VRE Removal: The undeployment has been triggered Massimiliano Assante
02:29 PM VRE #12913 (In Progress): gCubeApps/ICOS_ETC VRE Removal: Massimiliano Assante
02:28 PM VRE #12913 (Planned): gCubeApps/ICOS_ETC VRE Removal: Massimiliano Assante
02:27 PM VRE #12848 (Removed): D4Research/BOBLME_HilsaAWG Removal: Massimiliano Assante
02:27 PM VRE #12848 (In Progress): D4Research/BOBLME_HilsaAWG Removal: Massimiliano Assante
12:30 PM Task #12614 (Closed): Need server with joblength 1 to use all 16 cores and a cue system per server.: I'm going to close the ticket. According to #12806 the RAKIP VRE cluster is supporting the expected case. Leonardo Candela

Nov 26, 2018

06:01 PM Task #12827: Configure CKAN to store .cache files (that are session info) in memory: @francesco.mangiacrapa@isti.cnr.it will decide when reconfigure the remaining CKAN instances. Andrea Dell'Amico
05:26 PM Task #12827: Configure CKAN to store .cache files (that are session info) in memory: Reconfiguration of the sobigdata ckan servers is ongoing. It will take some time, because the old sessions data is be... Andrea Dell'Amico
10:37 AM Upgrade #12936 (Completed): Infra-gateways second update to gCube 4.13.0: Massimiliano Assante
10:07 AM Upgrade #12936 (In Progress): Infra-gateways second update to gCube 4.13.0: Massimiliano Assante
10:07 AM Upgrade #12936 (Completed): Infra-gateways second update to gCube 4.13.0: This update features improvements and bug fixes on:
* Workspace portlet (26 Nov 2018)
* PerformFISH KPI Applicat... Massimiliano Assante
10:03 AM Task #6309 (Closed): D4Science Infrastructure migration to Java 8: Massimiliano Assante
10:03 AM Task #6309 (In Progress): D4Science Infrastructure migration to Java 8: the ticket is old and will be closed. the migration was performed since a while ... Massimiliano Assante
10:02 AM Task #6312 (Closed): Java 8 unexpected behaviours should be communicated by the gCube VRE Social Facility: Massimiliano Assante

Nov 23, 2018

10:09 PM Task #12806 (Feedback): Testing the new settings of the RAKIP infrastructure: Hi Leonardo,
as a developer of services, I have to prove that the outcame of my work is behaving as expected. Ther... Lars Valentin
04:03 PM Task #12806 (In Progress): Testing the new settings of the RAKIP infrastructure: Lars Valentin wrote:
> Hi @g.panichi@isti.cnr.it ,
>
> thanks a lot for helping me. Looks like the multicore use ... Leonardo Candela
03:29 PM Task #12806 (Closed): Testing the new settings of the RAKIP infrastructure: Hi @g.panichi@isti.cnr.it ,
thanks a lot for helping me. Looks like the multicore use does now behave as expected ... Lars Valentin
03:18 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Sorry @lars.valentin@bfr.bund.de , I had not noticed the amount of files produced.
Well, then the execution of your ... Giancarlo Panichi
03:08 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Hi @lars.valentin@bfr.bund.de , I tried your algorithm Dm15coresuse with the default parameter, and is actually using... Giancarlo Panichi
03:00 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Hi @g.panichi@isti.cnr.it
looks like my previous message got lost while uploading.
Thank you for taking over! ... Lars Valentin
02:18 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Hi @lars.valentin@bfr.bund.de , please could you give me the Equivalent Get Request that is given by the DataMiner wh... Giancarlo Panichi
11:48 AM Task #12806: Testing the new settings of the RAKIP infrastructure: I'm passing this activity to @g.panichi@isti.cnr.it, he knows dataminer much better than me. Andrea Dell'Amico
07:15 AM Task #12806: Testing the new settings of the RAKIP infrastructure: > They work properly, and they are related to the servers you are using.
>
> I cannot spend time staring at a bu... Lars Valentin
05:07 PM Task #12935: sdi-service: upgrade commons-codec library: Updated remote build against gcube 4.13 has been performed. Report available here : http://etics.esl.eng.it/etics-rep... Fabio Sinibaldi
04:56 PM Task #12935 (In Progress): sdi-service: upgrade commons-codec library: Roberto Cirillo
04:55 PM Task #12935 (Closed): sdi-service: upgrade commons-codec library: It's needed to upgrade the commons-codec library from 1.2 to 1.8 on sdi.d4science.org.
Roberto Cirillo
12:22 PM Task #12827: Configure CKAN to store .cache files (that are session info) in memory: I see that the sessions directory under /tmp is empty and I see CKAN sessions into the memcache data, so I guess the ... Andrea Dell'Amico
11:49 AM Task #12827: Configure CKAN to store .cache files (that are session info) in memory: Hi @andrea.dellamico@isti.cnr.it,
I just performed some tests in dev and the catalogue ckan-d seems to work fine.... Francesco Mangiacrapa
11:18 AM Incident #12923 (Feedback): Workspace public folders are shown as regular shared folders: The fix has been released on preoprod Francesco Mangiacrapa
11:17 AM Incident #12922 (Feedback): Workspace get link not working: The issue has been fixed and the patched Workspace deployed on preprod. Francesco Mangiacrapa

Nov 22, 2018

06:39 PM Task #12927: Thredds WMS AquaMaps configuration: The archive has been stored in Workspace :
* path : VRE Folders/gCube/Configuration files/THREDDS 4.6/customPalettes... Fabio Sinibaldi
05:03 PM Task #8935 (Closed): Delete Statistical Service from the VRE Modeler resource in all VOs: Statistical service removed as reported here: #12606 Roberto Cirillo
05:03 PM Task #8935 (In Progress): Delete Statistical Service from the VRE Modeler resource in all VOs: Roberto Cirillo
04:56 PM Task #12425 (Closed): Enable TLS/SSL on the mongodb clusters: Upgrade done. Roberto Cirillo
03:47 PM Task #12742 (Closed): DataMiner - Support Python 3.6: The DMPoolManager was released in gCube 4.13.
Now, it is possible to create algorithms for Python 3.6 specifically t... Giancarlo Panichi
03:37 PM Task #12789 (Closed): DMPoolManger - Support Python 3.6: The component has been released in gCube 4.13 see ticket #12440 Giancarlo Panichi
01:22 PM Task #11977 (Closed): Make the tagme service more reliable.: Andrea Dell'Amico
12:59 PM Task #11977: Make the tagme service more reliable.: The load balancer is already configured to use both tagme1 and tagme2 as tagme backends. tagme2 will be in use as soo... Andrea Dell'Amico
01:20 PM VM Creation #12930 (Closed): New TAGME instance at GARR-PA1: The VM has been provisioned and it is active. Andrea Dell'Amico
12:52 PM VM Creation #12930 (In Progress): New TAGME instance at GARR-PA1: hostname is tagme2.garr.d4science.org. The provisioning is running. Andrea Dell'Amico
12:50 PM VM Creation #12930 (Closed): New TAGME instance at GARR-PA1: So that we run two identical instances. Andrea Dell'Amico
12:28 PM Task #11976 (Closed): New load balancer for the tagme service: Done. Andrea Dell'Amico
11:35 AM Upgrade #12738 (Completed): D4Science Infrastructure Upgrade to gCube 4.13.0: Roberto Cirillo
10:58 AM Incident #12923 (In Progress): Workspace public folders are shown as regular shared folders: Francesco Mangiacrapa
10:33 AM Upgrade #12772 (Completed): D4Science Preprod Gateway upgrade to gCube 4.13.0: Massimiliano Assante
10:00 AM Upgrade #12772: D4Science Preprod Gateway upgrade to gCube 4.13.0: can this ticket be closed? Roberto Cirillo
10:30 AM Upgrade #12773 (Completed): D4Science Gateway upgrade to gCube 4.13.0: Massimiliano Assante
10:30 AM Upgrade #12773 (In Progress): D4Science Gateway upgrade to gCube 4.13.0: Massimiliano Assante
10:00 AM Upgrade #12773: D4Science Gateway upgrade to gCube 4.13.0: Can this ticket be closed? Roberto Cirillo

Nov 21, 2018

07:06 PM Task #12927 (Closed): Thredds WMS AquaMaps configuration: We need to modify provisioning tasks in order to satisfy some AquaMaps custom WMS configuration. The following operat... Fabio Sinibaldi
07:04 PM Task #11976: New load balancer for the tagme service: Tomorrow I'll change the DNS entry. Andrea Dell'Amico
07:03 PM Task #11976: New load balancer for the tagme service: Without rate limiting. I inserted the above URLs inside the haproxy configuration as a reference, but I would not act... Andrea Dell'Amico
01:43 PM Task #11976 (In Progress): New load balancer for the tagme service: Andrea Dell'Amico
07:04 PM VM Creation #11975 (Closed): New TAGME instance at GARR: Andrea Dell'Amico
01:42 PM VM Creation #11975 (Feedback): New TAGME instance at GARR: Andrea Dell'Amico
12:29 AM VM Creation #11975: New TAGME instance at GARR: The tagme instance is working, it seems: I succesfully got results using the nagios URLs checks.
We can do some more... Andrea Dell'Amico
06:21 PM Incident #12925: geojsonio R package is not installed on all R instances: Great, thanks a lot, it works now. Emmanuel Blondel
05:41 PM Incident #12925 (Closed): geojsonio R package is not installed on all R instances: The additional repository has been added, and the `geojsonio` reinstalled everywhere.
Andrea Dell'Amico
04:25 PM Incident #12925: geojsonio R package is not installed on all R instances: The latest version of the package depends on a development library that's not part of the system distribution. I'm ad... Andrea Dell'Amico
03:38 PM Incident #12925: geojsonio R package is not installed on all R instances: It is true it seems that after the last update the synchronization of the R packages does not work on some machines. ... Giancarlo Panichi
03:08 PM Incident #12925: geojsonio R package is not installed on all R instances: indeed it should, but apparently it is not on all instances. The log extract was picked up from Dataminer. Emmanuel Blondel
03:05 PM Incident #12925 (In Progress): geojsonio R package is not installed on all R instances: Ok I do a check, however this package R should already be installed. Giancarlo Panichi
02:51 PM Incident #12925 (Closed): geojsonio R package is not installed on all R instances: Running the GRSF_admin algorithm BBoxunion #12901, the process fails sometimes reporting this log:
``
Loading req... Emmanuel Blondel
04:25 PM Task #12921 (Closed): RStudio - Does not work correctly on some nodes: OK. The state has been cleaned properly. I'm going to close this ticket. Roberto Cirillo
04:09 PM Task #12921: RStudio - Does not work correctly on some nodes: Ok, now it works on ip-90-147-167-3.ct1.garrservices.it for me. Giancarlo Panichi
04:02 PM Task #12921: RStudio - Does not work correctly on some nodes: Now the scopes are ok. Please @g.panichi@isti.cnr.it Could you repeat the test on ip-90-147-167-3.ct1.garrservices.it? Roberto Cirillo
03:53 PM Task #12921: RStudio - Does not work correctly on some nodes: I just run the playbook successfully on all the GARR rstudio servers, this way:
~~~
./run.sh rstudio.yml -i inven... Andrea Dell'Amico
03:42 PM Task #12921: RStudio - Does not work correctly on some nodes: It cannot be a ssh problem. I'm able to access in ssh as root and as gcube but when I run the playbook, I've that err... Roberto Cirillo
03:35 PM Task #12921: RStudio - Does not work correctly on some nodes: It seems something transient, I can access and I see you have a shell on that VM. Andrea Dell'Amico
03:31 PM Task #12921: RStudio - Does not work correctly on some nodes: Not so easy, I've the following error when run the playbook:
~~~
fatal: [ip-90-147-167-3.ct1.garrservices.it]: UN... Roberto Cirillo
03:29 PM Task #12921: RStudio - Does not work correctly on some nodes: Fine by me. To cleanup the duplicate scopes entries, you can run the playbook using the token and disabiling the merg... Andrea Dell'Amico
03:21 PM Task #12921 (In Progress): RStudio - Does not work correctly on some nodes: I'm going to run the playbook first on ip-90-147-167-3 if all will be successful, I'm going to run it on every garr i... Roberto Cirillo
02:31 PM Task #12921: RStudio - Does not work correctly on some nodes: There are two problem on garr vms:
The first one is the state, verified on ip-90-147-167-3;
The second one is the ... Roberto Cirillo
01:01 PM Task #12921: RStudio - Does not work correctly on some nodes: The playbook run with the same parameters everywhere, I don't really know why some scopes are discarded. Isn't there ... Andrea Dell'Amico
12:50 PM Task #12921: RStudio - Does not work correctly on some nodes: The problem here seems to be the same verified yesterday on some dataminer instances @garr . The call is rejected bec... Roberto Cirillo
12:16 PM Task #12921 (Closed): RStudio - Does not work correctly on some nodes: RStudio does not work correctly on some nodes of the GARR:
~~~
http://ip-90-147-167-3.ct1.garrservices.it/r-conne... Giancarlo Panichi
03:41 PM Incident #12926 (Closed): https://tunaatlas.d4science.org/ is broken (503 Service Unavailable): It's not a valid URL and it never was. The valid ones are:
https://tunaatlas.d4science.org/geoserver
https://tuna... Andrea Dell'Amico
03:08 PM Incident #12926 (Closed): https://tunaatlas.d4science.org/ is broken (503 Service Unavailable): @fabio.sinibaldi@isti.cnr.it may have more information about this service. Massimiliano Assante
03:11 PM Incident #12922 (In Progress): Workspace get link not working: Francesco Mangiacrapa
12:28 PM Incident #12922 (Closed): Workspace get link not working: Massimiliano Assante
03:01 PM Support #12901 (Closed): Impossible to publish a Dataminer algorithm: There was simply a configuration problem due most likely to the last update of the infrastructure.
However, in your ... Giancarlo Panichi
02:48 PM Support #12901: Impossible to publish a Dataminer algorithm: OK, can you please explain what was the problem? because so far I never been able to publish an algorithm alone, each... Emmanuel Blondel
11:52 AM Support #12901: Impossible to publish a Dataminer algorithm: Hi @emmanuel.blondel1@gmail.com , the problem has been solved, now your algorithm is published correctly:
* https:... Giancarlo Panichi
01:43 PM Task #11977 (In Progress): Make the tagme service more reliable.: Andrea Dell'Amico
01:28 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Lars Valentin wrote:
>
> Unfortunately, I still have no feedback at all by the links you provided me.
>
> I ne... Andrea Dell'Amico
07:07 AM Task #12806: Testing the new settings of the RAKIP infrastructure: Hey @andrea.dellamico@isti.cnr.it ,
the new FSK version was installed fine and is running.
Unfortunately, I st... Lars Valentin
12:48 PM Incident #12923 (Closed): Workspace public folders are shown as regular shared folders: In the previous version the public folders were displayed in Blue (see attached image) now they are displayed (wrong... Massimiliano Assante

Nov 15, 2018

11:49 AM Task #12884 (Closed): AlienAndInvasiveSpecies : Geonetwork Resource: Roberto and Fabio don't worry about above exceptions... simply you may ignore it.
They are generated from deprecated... Francesco Mangiacrapa
09:59 AM Task #12884 (Closed): AlienAndInvasiveSpecies : Geonetwork Resource: I've seen the following exception on portal log:
~~~
2018-11-15 08:48:04,816 INFO server.GCubeGeoExplorerServlet... Roberto Cirillo

Nov 14, 2018

05:32 PM Task #11450 (Closed): Install Knime 3.5: I think we have 3.6.1 already installed and can close the ticket? https://support.d4science.org/issues/12579 Lars Valentin
11:14 AM VM Creation #12863 (Closed): Create a new VM as data1.d4science.org to release the URI-Resolver REST version: The URI-Resolver has been installed correctly. It works (e.g at http://data1-p.d4science.org/info). Thanks Francesco Mangiacrapa

Nov 13, 2018

06:37 PM VM Creation #12863 (Feedback): Create a new VM as data1.d4science.org to release the URI-Resolver REST version: The uri-resolver has also been installed. Can you check? Andrea Dell'Amico
06:21 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: @andrea.dellamico@isti.cnr.it and @tommaso.piccioli@isti.cnr.it many thanks.
The uri-resolver component is searcha... Francesco Mangiacrapa
05:35 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: The VM has been provisioned in all its components but the uri-resolver. Waiting for the maven coordinates.
Andrea Dell'Amico
05:03 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: @francesco.mangiacrapa@isti.cnr.it Where do I can find the URI resolver artifact? We do not have an ansible role for ... Andrea Dell'Amico
11:22 AM VM Creation #12863 (In Progress): Create a new VM as data1.d4science.org to release the URI-Resolver REST version: data1-p.d4science.org created as requested, to be provisioned. Tommaso Piccioli
06:36 PM Task #12871 (Closed): Create ansible role to install the URI resolver.: Andrea Dell'Amico
06:35 PM Task #12871 (In Progress): Create ansible role to install the URI resolver.: Andrea Dell'Amico
06:29 PM Task #12871 (Closed): Create ansible role to install the URI resolver.: Maven coordinates:
The Maven coordinates are:
~~~
<groupId>org.gcube.data.transfer</groupId>
<artifactId>... Andrea Dell'Amico
05:34 PM Task #12835 (Closed): Backup support for openrefine.aginfra.d4science.org: Tommaso Piccioli
02:51 PM Incident #12866 (Closed): Etics doesn't build since 9th November: build process on the building machine was blocked and I restarted it. New results should be available in few hours Gabriele Giammatteo
10:42 AM Incident #12866 (Closed): Etics doesn't build since 9th November: The last etics build of gCube 4.13 has been performed on Friday 9 November as showed here:
http://eticsbuild2.rese... Roberto Cirillo
12:11 PM Task #12682 (Closed): Add the CKAN Catalogue to the French Tropical Tuna Atlas VRE: Francesco Mangiacrapa
12:10 PM Upgrade #12869: D4Research VO upgrade to gCube 4.13: **Hosting Nodes**
*WHN to upgrade*
* **(CNR) DONE** dm-pool-manager-proto.d4science.org
* **(CNR) DONE** spd... Roberto Cirillo
12:04 PM Upgrade #12869 (Completed): D4Research VO upgrade to gCube 4.13: Roberto Cirillo
12:02 PM Upgrade #12868: FARM VO upgrade to gCube 4.13: **Hosting Nodes**

*WHN to upgrade*
* **(CNR) DONE** dm-pool-manager-proto.d4science.org
* **(CNR) DONE**... Roberto Cirillo
11:33 AM Upgrade #12868 (Completed): FARM VO upgrade to gCube 4.13: Roberto Cirillo
11:24 AM Upgrade #12867: gCubeApps VO upgrade to gCube 4.13: **Hosting Nodes**
*WHN to upgrade*
* **(CNR) DONE** dm-pool-manager-proto.d4science.org
* **(CNR) DONE** ... Roberto Cirillo
11:04 AM Upgrade #12867 (Completed): gCubeApps VO upgrade to gCube 4.13: Roberto Cirillo
10:17 AM Support #12864 (In Progress): Nagios down: Nagios restarted, now I'm searching the cause of the down. Tommaso Piccioli
09:56 AM Support #12864 (Closed): Nagios down: If I try to check the service alert, I've a message error:
~~~
Whoops!
Error: Could not read host and service st... Roberto Cirillo
10:15 AM Upgrade #12865: D4Science Root VO upgrade to gCube 4.13: **HostingNode**
*GHN to upgrade*
* **(POSTPONED)** all enabling services (IS-Collector, IS-Registry): upgrade a... Roberto Cirillo
10:03 AM Upgrade #12865 (Completed): D4Science Root VO upgrade to gCube 4.13: Roberto Cirillo

Nov 12, 2018

06:58 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: OK. So stand alone right now, under the load balancer when the new uri-resolver and the other apps can live with smar... Andrea Dell'Amico
06:41 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: Andrea Dell'Amico wrote:
> Ehm. The VM already exists, it was created to test the smartgears based uri-resolver. Do ... Francesco Mangiacrapa
06:16 PM VM Creation #12863: Create a new VM as data1.d4science.org to release the URI-Resolver REST version: Ehm. The VM already exists, it was created to test the smartgears based uri-resolver. Do you really need a new one?
Andrea Dell'Amico
06:13 PM VM Creation #12863 (Closed): Create a new VM as data1.d4science.org to release the URI-Resolver REST version: Francesco Mangiacrapa
05:54 PM Incident #10095 (Closed): Workspace: a .dms strange file is returned when uploading files by Safari: I investigated the issue and tried to fix it but unfortunately I can't because the "issue" seems to be related to GWT... Francesco Mangiacrapa
10:27 AM Task #12789: DMPoolManger - Support Python 3.6: The tests have been successful, everything works correctly.
The support to Python 3.6 will be released in gCube 4.13... Giancarlo Panichi
10:17 AM Task #11522: Provide a cronjob for removing old access.log files: Right now, I've removed manually the access log from node24.p.d4science and collector-d4research.d4science.org
Pl... Roberto Cirillo

Nov 10, 2018

05:44 AM Incident #10095: Workspace: a .dms strange file is returned when uploading files by Safari: It seems the patch is not working ... just upload a couple of files and continue receiving back the .dms file.
The... Leonardo Candela

Nov 09, 2018

05:15 PM Incident #10095 (In Progress): Workspace: a .dms strange file is returned when uploading files by Safari: Analyzing the contents of .dms file, it contains the response returned by the server when the uploading is terminated... Francesco Mangiacrapa
02:41 PM Support #12813 (Closed): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): Problem solved installing java7.
Now all the container smartgears based are registered properly. Roberto Cirillo
12:55 PM Support #12813 (Feedback): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): I guess it could be a java incompatibility. Please @tommaso.piccioli@isti.cnr.it could you try to downgrade the local... Roberto Cirillo
12:34 PM Support #12813 (In Progress): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): The new Registry instance is up and running but I see that only the gCore based containers are able to register the p... Roberto Cirillo
12:20 PM Support #12813: /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): Any news on this question? Giancarlo Panichi
10:00 AM Support #12813 (Feedback): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): The java version installed isn't compatible with gCore based service:
OpenJDK Runtime Environment (build 1.8.0_171... Roberto Cirillo
10:32 AM VRE #12848 (Removed): D4Research/BOBLME_HilsaAWG Removal: The VRE will be undeployed next week Massimiliano Assante

Nov 08, 2018

06:29 PM Support #12813 (In Progress): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): node9-d-d4s.d4science.org created as new node, up and running. Tommaso Piccioli
03:08 PM Support #12813: /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): Please @tommaso.piccioli@isti.cnr.it could you plan this activity?
At this moment we cannot have any new service on... Roberto Cirillo
02:31 PM Task #10825 (Closed): Refactor the ansible roles and playbooks to remove some complexity: The refactoring is complete for all the main roles and playbooks.
Andrea Dell'Amico
02:30 PM Task #12154 (Closed): Switch hosts from d4science.org to d4science.net: This ticket can be closed, according to the new letsencrypt policy we can maintain the dev and pre hostnames under th... Andrea Dell'Amico
02:20 PM Support #12737 (Closed): Social-ISTI- mongoR4-si heartbeat fails from mongoR2-si: Roberto Cirillo
01:22 PM Support #12737 (Feedback): Social-ISTI- mongoR4-si heartbeat fails from mongoR2-si: As it has been verified that the restarts are caused by the backup system and it's the way the procedure is supposed ... Andrea Dell'Amico
01:57 PM Task #12835 (Closed): Backup support for openrefine.aginfra.d4science.org: Only the /srv directory needs to be backed up.
Andrea Dell'Amico

Nov 07, 2018

05:09 PM Task #12799: Memory problems on ckan-d4s1.d4science.org: Keep in mind that the *old* ckan-d4s must be reconfigured in the same way. Andrea Dell'Amico
05:04 PM Task #12799: Memory problems on ckan-d4s1.d4science.org: The only solution at the moment is to increase the RAM memory. Please, perform it and close the ticket after that. Francesco Mangiacrapa
04:49 PM Task #12742 (Feedback): DataMiner - Support Python 3.6: python 3.6 is installed on every dataminer. Andrea Dell'Amico
04:14 PM Task #12742: DataMiner - Support Python 3.6: OK, I just started the installation. Andrea Dell'Amico
11:21 AM Task #12742: DataMiner - Support Python 3.6: You can organize this activity as you see fit. Giancarlo Panichi
11:15 AM Task #12742: DataMiner - Support Python 3.6: I understand. Do I need to wait for your tests to be complete, or can I start the deployment? It's going to take some... Andrea Dell'Amico
11:09 AM Task #12742: DataMiner - Support Python 3.6: Yes, you can provision it first but in facts it can not be used before gCube 4.13. Giancarlo Panichi
11:06 AM Task #12742: DataMiner - Support Python 3.6: OK for the DM part, but the python installation is independent from that: it does not clash with anything else, so it... Andrea Dell'Amico
10:27 AM Task #12742: DataMiner - Support Python 3.6: As it is written in the ticket #12789 is being tested, if it works it will be released in gCube 4.13, not before. Giancarlo Panichi
10:20 AM Task #12742: DataMiner - Support Python 3.6: @g.panichi@isti.cnr.it any news on this one?
Andrea Dell'Amico
04:11 PM Task #11394 (Closed): Dismiss certs.research-infrastructures.eu: VM is now down, let's keep the disk. Tommaso Piccioli
01:43 PM Task #11394: Dismiss certs.research-infrastructures.eu: let me check... Tommaso Piccioli
01:41 PM Task #11394 (In Progress): Dismiss certs.research-infrastructures.eu: @tommaso.piccioli@isti.cnr.it we can destroy this VM, correct?
Andrea Dell'Amico
01:44 PM Support #12636 (Feedback): Redmine: preventing email addresses to be shown in public projects: The current behaviour is the expected one. We can make the project private, or tell the users that do not want their ... Andrea Dell'Amico
01:41 PM Task #4243 (Closed): Migrate SSL certificate from GARR/TERENA to Let's Encrypt: We can close this one. Andrea Dell'Amico
01:12 PM Support #12831: delete accounts on GEMex: Please delete the following account:
* Gestion Tecnica - gemex.gestion.tecnica @gmail.com
* Jimenez Esteban - ejime... Eugenio Trumpy
11:54 AM Support #12831 (Closed): delete accounts on GEMex: Please delete the following account:
* Gestion Tecnica - gemex.gestion.tecnica @gmail.com
* Jimenez Esteban - ejime... Eugenio Trumpy
12:27 PM Support #12737: Social-ISTI- mongoR4-si heartbeat fails from mongoR2-si: It's not correct I guess.
Latest mongo restart has happened yesterday as reported in the mongo log:
~~~
Tue Nov... Roberto Cirillo
11:52 AM Support #12737 (In Progress): Social-ISTI- mongoR4-si heartbeat fails from mongoR2-si: We had no new alerts since when @tommaso.piccioli@isti.cnr.it disabled ipv6 on the hypervisor that had it enabled, am... Andrea Dell'Amico
11:34 AM Task #12806: Testing the new settings of the RAKIP infrastructure: Thats great! We will then have it right after the new version is published from our side.
But still, I can't even ... Lars Valentin
10:10 AM Task #12806: Testing the new settings of the RAKIP infrastructure: Lars Valentin wrote:
> Hi Andrea,
>
> I still don't see a climb in the Grafana CPU fields with the links provided... Andrea Dell'Amico
08:43 AM Task #12806: Testing the new settings of the RAKIP infrastructure: Hi Andrea,
I still don't see a climb in the Grafana CPU fields with the links provided above after executing my te... Lars Valentin
11:13 AM Support #12813: /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): Any update on this? I see the VM is still down. Roberto Cirillo
10:17 AM Task #12789 (In Progress): DMPoolManger - Support Python 3.6: I have updated the DMPoolManager to support Python 3.6.
Currently the solution is being tested if it works will be r... Giancarlo Panichi

Nov 06, 2018

03:31 PM Incident #12809 (Closed): Error while trying to update a resource via monitoring portlet: The GUI stalled (Several minutes already passed)
Reloading the resource in root scope it has been updated successf... Luca Frosini
02:57 PM Incident #12809: Error while trying to update a resource via monitoring portlet: The problem was due to an old scope (Edison VO) present on the resource. Now I've cleaned the resource and it should ... Roberto Cirillo
01:01 PM Incident #12809: Error while trying to update a resource via monitoring portlet: Roberto Cirillo wrote:
> I've retried right now and it works fine for me. Maybe you are doing something wrong
I c... Luca Frosini
01:00 PM Incident #12809: Error while trying to update a resource via monitoring portlet: I've retried right now and it works fine for me. Maybe you are doing something wrong Roberto Cirillo
12:54 PM Incident #12809: Error while trying to update a resource via monitoring portlet: I still get the same error Luca Frosini
12:03 PM Incident #12809 (Feedback): Error while trying to update a resource via monitoring portlet: The new editing portlet has been added to next.d4science.org.
Please @luca.frosini@isti.cnr.it could you retry to ... Roberto Cirillo
03:05 PM Task #12827 (Closed): Configure CKAN to store .cache files (that are session info) in memory: @tommaso.piccioli@isti.cnr.it has noticed under '/tmp/[ckan_name]/sessions' directory that milions of file are create... Francesco Mangiacrapa
02:25 PM Incident #10095: Workspace: a .dms strange file is returned when uploading files by Safari: This issue is still happening in Safari if the upload button into the workspace application. It should be fixed Massimiliano Assante
10:48 AM Task #12818 (Closed): DMPoolManager - Update dm-pool-manager-pre.d4science.org to last builds of dataminer-pool-manager: Done. Roberto Cirillo
10:42 AM Task #12818 (In Progress): DMPoolManager - Update dm-pool-manager-pre.d4science.org to last builds of dataminer-pool-manager: Roberto Cirillo
10:29 AM Incident #12823 (Closed): geoserver-aquacultureatlas.d4science.org: No space left on device: Fallback deleted and distribution upgraded successfully. Roberto Cirillo
10:26 AM Incident #12823 (In Progress): geoserver-aquacultureatlas.d4science.org: No space left on device: I'm going to upgrade the distribution. Roberto Cirillo
10:26 AM Incident #12823 (Closed): geoserver-aquacultureatlas.d4science.org: No space left on device: The geoserver-aquacultureatlas.d4science.org has 30GB of fallback file. Roberto Cirillo

Nov 05, 2018

05:36 PM Upgrade #12772: D4Science Preprod Gateway upgrade to gCube 4.13.0: workspace-widget-portlet-1.1.0-4.13.0 to be updated due to storage hub dependencies upgrade Massimiliano Assante
05:04 PM Task #12818 (Closed): DMPoolManager - Update dm-pool-manager-pre.d4science.org to last builds of dataminer-pool-manager: Update dm-pool-manager-pre.d4science.org with the last builds of:

~~~
dataminer-pool-manager/2.5.0@173965:
~~~
... Giancarlo Panichi
03:07 PM Support #12813 (Closed): /gcube root-VO: IS-Registry down (node9-d-d4s.d4science.org): The IS-Registry of /gcube scope is down.
The problem is due to the Xen server where
node9-d-d4s.d4science.org is h... Roberto Cirillo
12:58 PM Incident #12809 (In Progress): Error while trying to update a resource via monitoring portlet: When a resource is deployed on all the scopes like Accounting-Persistent resource, the edit is very slow. This happen... Roberto Cirillo
12:43 PM Incident #12809 (Closed): Error while trying to update a resource via monitoring portlet: While trying to update a property in the resource with id **dc458d64-0e52-4de7-82dc-8e9ef6abc5a3**, I obtain the foll... Luca Frosini

Nov 02, 2018

07:35 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Lars Valentin wrote:
> Hey Andrea,
>
> thank you for your answer. I checked your links and I can see some nice gr... Andrea Dell'Amico
07:22 PM Task #12806: Testing the new settings of the RAKIP infrastructure: Hey Andrea,
thank you for your answer. I checked your links and I can see some nice graphs, but I am not sure if t... Lars Valentin
06:30 PM Task #12806 (In Progress): Testing the new settings of the RAKIP infrastructure: Hi Lars,
we usually don't do that kind of support. We are in process of refining a set of dashboards to visualise ou... Andrea Dell'Amico
04:25 PM Task #12806 (Closed): Testing the new settings of the RAKIP infrastructure: Hello Leonardo,
I just published a workflow in KNIME/Dm15coresuse in https://aginfra.d4science.org/group/rakip_por... Lars Valentin
04:25 PM Support #11605: Set DataMiner queue length to 1: due to changes in a related task Lars Valentin
11:05 AM Support #12254 (Closed): geoserver-french-tunaatlas: strange accounting logs and high load: Luca Frosini
11:01 AM Task #12031 (Closed): gCubeApps - IS-Collector: too many open connections: Luca Frosini
11:01 AM Support #12337 (Closed): Restart Social Data Indexer instance: Luca Frosini

Oct 31, 2018

04:39 PM Task #12788: DMPoolManager - The dm-pool-manager-pre.d4science.org has problems when an algorithm is republished: After the last corrections, I have done another test.
Now in case of update of the algorithm the file is written wit... Giancarlo Panichi
03:37 PM Task #12614: Need server with joblength 1 to use all 16 cores and a cue system per server.: I would like to pass the task to @lars.valentin@bfr.bund.de ... the community is not in the position to challenge the... Leonardo Candela
02:50 PM Task #12614 (Feedback): Need server with joblength 1 to use all 16 cores and a cue system per server.: The dm cluster with queue 1 has been configured on RAKIP_Portal VRE. Please @leonardo.candela@isti.cnr.it could you c... Roberto Cirillo
02:43 PM Task #12614 (In Progress): Need server with joblength 1 to use all 16 cores and a cue system per server.: Roberto Cirillo
02:52 PM Task #12793 (Closed): DataMiner Service - Check the DataMiner Service configuration: This issue was solved by the ticket #12794. I close this ticket. Giancarlo Panichi
11:17 AM Task #11821: Ansible: Provide a new role for storageHub webapp: Done. I'm going to test it ASAP. Roberto Cirillo

Oct 30, 2018

06:33 PM Task #11821: Ansible: Provide a new role for storageHub webapp: yes, correct Lucio Lelii
06:24 PM Task #11821 (In Progress): Ansible: Provide a new role for storageHub webapp: Lucio Lelii wrote:
> One thing is missing in the ansible configuration. There is a new parameter in the web.xml file... Roberto Cirillo
06:04 PM Task #11821: Ansible: Provide a new role for storageHub webapp: One thing is missing in the ansible configuration. There is a new parameter in the web.xml file for the uri resolver ... Lucio Lelii
06:01 PM Task #11821 (Closed): Ansible: Provide a new role for storageHub webapp: Roberto Cirillo
06:17 PM Task #12792 (Closed): Apache Server - The response in servlets no longer works correctly: This problem was due to StorageHub and is solved. I close the ticket. Giancarlo Panichi
05:51 PM Task #12794 (Closed): Workspace - Download problem with some file extension: Lucio Lelii
05:23 PM Task #12794: Workspace - Download problem with some file extension: @g.panichi@isti.cnr.it are you referring to a file downloaded by public link? Is it correct?
If it can help, I've ... Roberto Cirillo
04:10 PM Upgrade #12772: D4Science Preprod Gateway upgrade to gCube 4.13.0: Can you also update the status of the related release tickets in https://support.d4science.org/issues/12772 to deploy... Massimiliano Assante
12:44 PM Upgrade #12739 (Completed): /gcube/preprod upgrade to gCube 4.13: Roberto Cirillo
12:31 PM Task #12799: Memory problems on ckan-d4s1.d4science.org: There's no other way right now, and it's the reason why the two main CKAN instances have so much RAM.
Andrea Dell'Amico
11:52 AM Task #12799: Memory problems on ckan-d4s1.d4science.org: This is a known problem due to harvesting processes (managed through the paster environment) performed by CKAN.
The ... Francesco Mangiacrapa
11:15 AM Task #12799: Memory problems on ckan-d4s1.d4science.org: [Thu Oct 25 06:04:16 2018] Out of memory: Kill process 19985 (paster) score 848 or sacrifice child
[Thu Oct 25 06:04... Tommaso Piccioli
11:14 AM Task #12799 (Closed): Memory problems on ckan-d4s1.d4science.org: Many processes killed due to Out of memory Tommaso Piccioli
12:29 PM Incident #12756 (Closed): ShareLatex on VRE CollabResearch crashes very often: The problem disappeared. Andrea Dell'Amico
11:42 AM Task #10954 (Closed): There is no limit to the access log file number: Roberto Cirillo
11:41 AM Task #11522: Provide a cronjob for removing old access.log files: The same cronjob should be added to all the collector instances.
Please could you add it to the following productio... Roberto Cirillo
11:09 AM Task #11522 (In Progress): Provide a cronjob for removing old access.log files: There are still problems with the "rotate and delete log", at least on these hosts:
collector-d4research.d4science... Tommaso Piccioli
11:38 AM Task #12798 (Closed): Upgrade the oVirt cluster: All the hypervisors have been upgraded. Andrea Dell'Amico
10:18 AM Task #12614: Need server with joblength 1 to use all 16 cores and a cue system per server.: According to the discussion we had at the meeting, I kindly ask @roberto.cirillo@isti.cnr.it to change the configur... Leonardo Candela

Oct 29, 2018

07:16 PM Task #12798: Upgrade the oVirt cluster: dlib15x has been upgraded. Andrea Dell'Amico
06:38 PM Task #12798 (In Progress): Upgrade the oVirt cluster: Upgraded:
dlib19x
dlib18x
dlib16x
The upgrade of dlib15x just started. Andrea Dell'Amico
06:36 PM Task #12798 (Closed): Upgrade the oVirt cluster: The fix for the gluster leak has been released some weeks ago and it seems stable. Also, we are running out of memory... Andrea Dell'Amico
03:29 PM Upgrade #12772: D4Science Preprod Gateway upgrade to gCube 4.13.0: The following portlets are available on preprod1:
~~~
tabular-data-manager-2.20.0-4.13.0-173423
statistical-algo... Giancarlo Panichi
02:42 PM Upgrade #12772: D4Science Preprod Gateway upgrade to gCube 4.13.0: The Workspace Portlet built with gCube 4.13 at http://eticsbuild2.research-infrastructures.eu:8080/BuildReport/bdownl... Francesco Mangiacrapa
02:54 PM Task #12794 (Closed): Workspace - Download problem with some file extension: The workspace has some error with some file extension.
I have seen that when the .jar file and .R are downloaded th... Giancarlo Panichi
10:14 AM Task #12793 (Closed): DataMiner Service - Check the DataMiner Service configuration: Check the DataMiner service configuration in Preprod.
Currently if a computation is performed in preVRE it is not s... Giancarlo Panichi
10:01 AM Upgrade #12739 (In Progress): /gcube/preprod upgrade to gCube 4.13: Roberto Cirillo
10:01 AM Upgrade #12739 (Planned): /gcube/preprod upgrade to gCube 4.13: Roberto Cirillo

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