Activity

From Jul 18, 2018 to Aug 16, 2018

Aug 16, 2018

09:20 PM Task #12323 (Closed): Update the oVirt cluster to the latest release: Andrea Dell'Amico
09:20 PM Task #12323: Update the oVirt cluster to the latest release: dlib18x is up again. I didn't really solved the problem, I'm going to investigate it when I have some time to spare. ... Andrea Dell'Amico
08:34 PM Incident #12326 (In Progress): GARR OpenStack dashboard and CT1 regions are unreachable: Andrea Dell'Amico
01:16 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable: I just asked again. Andrea Dell'Amico
11:43 AM Incident #12326 (Closed): GARR OpenStack dashboard and CT1 regions are unreachable: Since, yesterday, all the VMs hosted at GARR CT1 region are not reachable, and so it is the OpenStack management da... Andrea Dell'Amico
10:36 AM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Dear @pasquale.pagano@isti.cnr.it ,
you are right that the "right-click feature" needs to be updated to support ou... Matthias Filter

Aug 15, 2018

02:56 PM Task #12323: Update the oVirt cluster to the latest release: dlib18x failed to boot after the upgrade. Tomorrow I'll try to fix the problem from the console. Andrea Dell'Amico

Aug 14, 2018

02:34 PM Task #12323: Update the oVirt cluster to the latest release: dlib19x and dlib17x upgraded Andrea Dell'Amico
01:38 PM Task #12323: Update the oVirt cluster to the latest release: dlib16x upgraded. Andrea Dell'Amico

Aug 13, 2018

09:31 AM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Andrea Dell'Amico wrote:
> I'll start with the knime installation next week.
Hey Andrea,
how is the installa... Lars Valentin

Aug 12, 2018

07:05 PM Task #12323: Update the oVirt cluster to the latest release: dlib15x upgraded. Andrea Dell'Amico
07:04 PM Task #12323 (In Progress): Update the oVirt cluster to the latest release: I added a wiki page that documents the upgrade steps. here: https://support.d4science.org/projects/aginfraplut/wiki/U... Andrea Dell'Amico
07:03 PM Task #12323 (Closed): Update the oVirt cluster to the latest release: It should solve a big memory leak in the glusterfs service Andrea Dell'Amico

Aug 08, 2018

02:51 PM VM Creation #11954: VM to host the GRSF-services-updater service: Luca Frosini wrote:
> Normally it should be added in distro directory as described here:
>
> https://wiki.gcube-s... Andrea Dell'Amico

Aug 07, 2018

08:11 PM VM Creation #11954: VM to host the GRSF-services-updater service: Normally it should be added in distro directory as described here:
https://wiki.gcube-system.org/gcube/SmartGears
... Luca Frosini
12:51 PM VM Creation #11954 (Feedback): VM to host the GRSF-services-updater service: The services are available at updater.grsf.d4science.org/{grsf-api,grsf-services-updater} on both http and https (no ... Andrea Dell'Amico
06:39 PM Task #12321: Install a new backup server (with backuppc SW): I added nagios monitoring and also the prometheus node exporter. The prometheus exporter starts correctly on dlib4bac... Andrea Dell'Amico
12:06 AM Task #12321 (Closed): Install a new backup server (with backuppc SW): New server is
dlib4backup.isti.cnr.it (alias dlib4backup.sub.research-infrastructures.eu)
https://dlib4backup.ist... Tommaso Piccioli
12:00 AM Task #12321 (Closed): Install a new backup server (with backuppc SW): Tommaso Piccioli

Aug 06, 2018

06:15 PM Task #12307 (Closed): Backup the container volumes: Done Tommaso Piccioli

Aug 03, 2018

06:53 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: I'll start with the knime installation next week.
Andrea Dell'Amico
05:22 PM Support #12308 (Closed): Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect: Lino solved the issue for the people who reported the issue.
A generic solution to be applied to remaining users in ... Alessia Bardi
04:29 PM Support #12314 (Closed): couchbase7 nagios alert: Couchbase seems to be stable at the moment.
We will take care of this issue and these informations if there will be ... Tommaso Piccioli
10:48 AM Support #12314: couchbase7 nagios alert: In attachment some logs extracted from geoserver-1-p-spatial.d4science.org. Roberto Cirillo
10:46 AM Support #12314 (Closed): couchbase7 nagios alert: Nagios alert on couchbase7 since this night. Please could you check?
I've found an huge number of accounting logs on... Roberto Cirillo
12:50 PM Task #12315 (Rejected): geoserver1-p-spatial.d4science.org logs everything ad DEBUG level: Ah sorry, I looked at the logs this morning and I forgot to open the ticket until some minutes ago. In the meantime y... Andrea Dell'Amico
12:39 PM Task #12315: geoserver1-p-spatial.d4science.org logs everything ad DEBUG level: @andrea.dellamico@isti.cnr.it where do you see the logs at DEBUG level? the container has been restarted today at 10... Roberto Cirillo
12:27 PM Task #12315 (Rejected): geoserver1-p-spatial.d4science.org logs everything ad DEBUG level: It seems that it runs the old broken logback configuration. Andrea Dell'Amico
11:57 AM Task #12312 (Closed): Increase RAM on geoserver.d4science.org: OK, so we'll handle the other ones on request, when needed. Andrea Dell'Amico
11:47 AM Task #12312: Increase RAM on geoserver.d4science.org: The 4 geoservers are used to equally distribute the publication of new geospatial datasets. Then, at access time clea... Pasquale Pagano
11:45 AM Task #12312: Increase RAM on geoserver.d4science.org: The policy we endorsed with these geoserver instances is to distribute the number of layers they host, so it is possi... Fabio Sinibaldi
11:42 AM Task #12312: Increase RAM on geoserver.d4science.org: Andrea Dell'Amico wrote:
> On this one only? we also have geoserver2/3/4 with the same hardware resources. The reque... Roberto Cirillo
11:37 AM Task #12312 (Feedback): Increase RAM on geoserver.d4science.org: The heap size was incremented too. Andrea Dell'Amico
11:14 AM Task #12312: Increase RAM on geoserver.d4science.org: The VM is now running with 5GB of RAM. Andrea Dell'Amico
11:12 AM Task #12312 (In Progress): Increase RAM on geoserver.d4science.org: On this one only? we also have geoserver2/3/4 with the same hardware resources. The requests are not evenly distribut... Andrea Dell'Amico
10:18 AM Task #12312 (Closed): Increase RAM on geoserver.d4science.org: It's needed to add 2 GB of RAM to the following VM
~~~
geoserver.d4science.org
~~~
in order to increase the h... Roberto Cirillo
10:42 AM Incident #12313 (Closed): geoserver1-p-spatial.d4science.org: disk full for accounting logs: The log level was set to the unknown level FATAL. Now I've replaced FATAL to ERROR and the situation seems to be back... Roberto Cirillo
10:35 AM Incident #12313 (In Progress): geoserver1-p-spatial.d4science.org: disk full for accounting logs: Roberto Cirillo
10:34 AM Incident #12313 (Closed): geoserver1-p-spatial.d4science.org: disk full for accounting logs: Only today 1484 file of accounting logs and 1577 file of ghn.log have been written with log level set to DEBUG.
I'... Roberto Cirillo
10:08 AM Incident #12311 (Closed): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space: The container has been restarted. The RAM size should be increased. Roberto Cirillo
10:05 AM Incident #12311 (In Progress): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space: Roberto Cirillo
10:05 AM Incident #12311 (Closed): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space: Roberto Cirillo

Aug 02, 2018

05:40 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect: Did you keep track of the old and new usernames?
For how many users the username was changed? Alessia Bardi
02:38 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect: @pasquale.pagano@isti.cnr.it I changed their usernames some days ago, to the ones they have on the old ldap servers. ... Andrea Dell'Amico
02:33 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect: please @francesco.mangiacrapa@isti.cnr.it and @lucio.lelii@isti.cnr.it try to understand why those users are not able... Pasquale Pagano
01:41 PM Support #12308 (Closed): Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect: Eloy Rodrigues (eloy@sdum.uminho.pt) and José Carvalho (jcarvalho@sdum.uminho.pt) can't access the workspace folders ... Alessia Bardi
05:38 PM Task #12310 (In Progress): is-exporter.d4science.org contains wrong plugin: is-exporter.d4science.org contains accounting-aggregator plugin instead of the is-exporter plugin.
I stopped the c... Luca Frosini
05:31 PM Task #12310 (Closed): is-exporter.d4science.org contains wrong plugin: Luca Frosini
04:20 PM VM Creation #11954: VM to host the GRSF-services-updater service: I've just deployed grsf-services-updater on http://maven.research-infrastructures.eu/nexus/content/repositories/gcube... Yannis Marketakis
01:23 PM VM Creation #11954: VM to host the GRSF-services-updater service: Do we have an artifact yet? I cannot find anything in nexus. Andrea Dell'Amico
02:51 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: I see that now the resource is correctly published on FARM VO and the portlet works on CollabResearch VRE. Roberto Cirillo
02:47 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: OK, thanks. Andrea Dell'Amico
02:45 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: There was a problem with the registry service of FARM VO during the restart from last night. Now the problem is solve... Roberto Cirillo
02:34 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: It also happens for /d4science.research-infrastructures.eu/FARM/D4STeam, but I don't know why. @roberto.cirillo@isti.... Andrea Dell'Amico
01:55 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: I'm not able to use sharelatex.
At https://services.d4science.org/group/collabresearch/sharelatex I get:
No gCo... Luca Frosini
01:04 PM Incident #12303 (Closed): The production Sharelatex instance is not using a permanent storage for the users documents: There's no way to add a volume to an existing container. As we are running a specific version with lots of local cust... Andrea Dell'Amico
01:01 PM Incident #12303 (In Progress): The production Sharelatex instance is not using a permanent storage for the users documents: Andrea Dell'Amico
01:15 PM Task #12307 (Closed): Backup the container volumes: On sharelatex.d4science.org: /srv/sharelatex_data/
On docker-exec1.d4science.org: /var/lib/docker/volumes/
Andrea Dell'Amico
11:29 AM Task #12247 (Closed): Please upgrade collector-sa-d4s.smart-applications.area.pi.cnr.it: The node has been upgraded Roberto Cirillo
10:55 AM Task #12247 (In Progress): Please upgrade collector-sa-d4s.smart-applications.area.pi.cnr.it: This is the resource-manager service, it's not smartgears but gCore. gCore based services are still run with Java7. I... Roberto Cirillo

Aug 01, 2018

04:39 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents: I'm going to stop the service, copy the user data outside the container, than restart the container with the external... Andrea Dell'Amico
04:38 PM Incident #12303 (Closed): The production Sharelatex instance is not using a permanent storage for the users documents: There was a mistake in the ansible task that launches the container instance: the syntax for the volume configuration... Andrea Dell'Amico
04:30 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Lars Valentin wrote:
> Dear Andrea,
>
> in the future we want to allow the user to run there own R models in our... Andrea Dell'Amico
01:05 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Dear Andrea,
in the future we want to allow the user to run there own R models in our service (workflow). The iss... Lars Valentin
02:57 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Dear Lars,
> In order to test the new application for our use case, I need to wait until our KNIME ticket is solve... Pasquale Pagano
12:13 PM Task #12162 (Closed): Critical memory alert on GNs: geonetwork-aquacultureatlasgeneration.d4science.org restarted with the new heap size. Roberto Cirillo
12:05 PM Task #12162 (In Progress): Critical memory alert on GNs: Now we have the same problem on geonetwork-aquacultureatlasgeneration.d4science.org.
I'm going to decrease the heap ... Roberto Cirillo

Jul 31, 2018

06:04 PM Task #12276 (Closed): To much log data on ckan-bb1.d4science.org: the container has been restarted. I'm going to close this ticket. Roberto Cirillo
02:07 PM Task #12276: To much log data on ckan-bb1.d4science.org: I've just changed the logback configuration on ckan-bb1. Now it's needed a container restart, it will be done this ev... Roberto Cirillo
12:51 PM Task #12276: To much log data on ckan-bb1.d4science.org: Yes, it's smartgears. Andrea Dell'Amico
12:45 PM Task #12276: To much log data on ckan-bb1.d4science.org: accounting.log and ghn.log are not logs belonging to CKAN. Are they of Smartgears?
CKAN's logs are at INFO level a... Francesco Mangiacrapa
12:23 PM Task #12276 (Closed): To much log data on ckan-bb1.d4science.org: Please, reduce the logging data on ckan-bb1.
At the moment TRACE information are logged (duplicated) in both the acc... Tommaso Piccioli
04:46 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Dear Pasquale, Dear Francesco,
In order to test the new application for our use case, I need to wait until our KNI... Lars Valentin
04:13 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Dear Andrea,
as promised I provide you some of my ANSIBLE code as inspiration for you.
Here a short list of ... Lars Valentin
11:05 AM Task #8040 (Closed): Impossible to produce DWCA for a number of Families: Pasquale Pagano
11:05 AM Task #7900 (Closed): Generating Darwin Core Archives via SPD: Pasquale Pagano

Jul 30, 2018

08:15 PM Task #9826 (Closed): issue sharelatex (can't compile a whole report): It's a resources problem, that document requires more resources that we have available. Andrea Dell'Amico
05:46 PM Task #9826: issue sharelatex (can't compile a whole report): @gianpaolo.coro@isti.cnr.it can you check this ticket please Luca Frosini
06:00 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Lars Valentin wrote:
> What I would like to ask is, how does the user then is informed in that "right click featur... Pasquale Pagano
03:53 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Hi Francesco,
thanks for clarifying, that I just have to integrate a workflow which is defined to have a file as i... Lars Valentin
12:41 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Lars Valentin wrote:
> Francesco Mangiacrapa wrote:
> > HI Lars,
> >
> > for your purpose the facility 'Execute ... Francesco Mangiacrapa
05:39 PM Task #12262 (Closed): Wrong Rprofile settings for the dev workspace: I also added a default mirror site for CRAN. Andrea Dell'Amico
04:00 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Dear Andrea,
> Tuesday at 12:00? Is it OK? I'll send you a google hangouts link 10 minutes before the start.
So... Lars Valentin
02:53 PM Task #12270 (Closed): Shutdown resource-registry until the next upgrade: Luca Frosini
02:03 PM Task #12270 (Closed): Shutdown resource-registry until the next upgrade: Luca Frosini
02:53 PM Task #12271 (Closed): Stop resource-regsitry containers: Luca Frosini
02:05 PM Task #12271 (Closed): Stop resource-regsitry containers: Actually, there are 2 instances:
resource-registry1.d4science.org
resource-registry2.d4science.org Luca Frosini
02:45 PM Task #12272 (Closed): Deactive nagios monitoring and load-balancer on resource regsitry: Disabled both the nagios checks and the load balancer frontend and backend. Andrea Dell'Amico
02:30 PM Task #12272 (In Progress): Deactive nagios monitoring and load-balancer on resource regsitry: Andrea Dell'Amico
02:07 PM Task #12272 (Closed): Deactive nagios monitoring and load-balancer on resource regsitry: Involved instances are:
resource-registry1.d4science.org
resource-registry2.d4science.org Luca Frosini
02:05 PM Task #12263: Restart Accounting Aggregator: Luca Frosini wrote:
> I restarted the resource-registry which is the old version (the new one cannot be used because... Roberto Cirillo
11:58 AM Task #12263: Restart Accounting Aggregator: I restarted the resource-registry which is the old version (the new one cannot be used because it impact on all the c... Luca Frosini
11:15 AM Task #12263: Restart Accounting Aggregator: Luca Frosini wrote:
> the host was down again because orientdb refuses the connections.
>
> Can you please check... Andrea Dell'Amico
10:57 AM Task #12263: Restart Accounting Aggregator: The container is restart every midnight because in the past it leaks memory. Every smart-executor try to connect to o... Luca Frosini
10:54 AM Task #12263: Restart Accounting Aggregator: the host was down again because orientdb refuses the connections.
Can you please check monitoring.research-infras... Luca Frosini
10:32 AM Task #12263: Restart Accounting Aggregator: Andrea Dell'Amico wrote:
> Luca Frosini wrote:
>
> > Moreover I found that there are tentative connections from 1... Luca Frosini
12:07 PM VM Creation #11954: VM to host the GRSF-services-updater service: Thank you @gabriele.giammatteo@eng.it Yannis Marketakis
11:54 AM VM Creation #11954: VM to host the GRSF-services-updater service: I also granted permissions to create and edit new components in the data-catalogue subsystem. I tried to add also per... Gabriele Giammatteo
11:16 AM VM Creation #11954: VM to host the GRSF-services-updater service: Thanks @gabriele.giammatteo@eng.it . I confirm I can edit the configuration.
@luca.frosini@isti.cnr.it could you ... Yannis Marketakis
10:06 AM VM Creation #11954: VM to host the GRSF-services-updater service: Hi @marketak@ics.forth.gr, I granted you permission to edit and build the component. Let me know if it works and if y... Gabriele Giammatteo

Jul 28, 2018

02:10 PM Task #12263: Restart Accounting Aggregator: Luca Frosini wrote:
> Moreover I found that there are tentative connections from 146.48.122.24 (postgresql-srv-dev... Andrea Dell'Amico

Jul 27, 2018

08:40 PM Task #12258: Remove old buckets: There are still the checks on accounting_service Tommaso Piccioli
07:13 PM Task #12258 (Closed): Remove old buckets: Nagios checks on accounting_storage removed Tommaso Piccioli
05:27 PM Task #12258: Remove old buckets: @tommaso.piccioli@isti.cnr.it I deleted some buckets. Can you please remove the nagios checks on the following bucke... Luca Frosini
03:12 PM Task #12258 (Paused): Remove old buckets: 'accounting_service' buckets will be removed at the end of September if no other records will be found. I set the due... Luca Frosini
03:10 PM Task #12258 (In Progress): Remove old buckets: Luca Frosini
03:09 PM Task #12258: Remove old buckets: All the following buckets has been successfully removed:
accounting_storage
accounting_portlet
accounting_job
acc... Luca Frosini
03:05 PM Task #12258 (Closed): Remove old buckets: The following buckets are empty since months.
accounting_storage
accounting_portlet
accounting_job
accounting_tas... Luca Frosini
07:10 PM Task #12263 (Closed): Restart Accounting Aggregator: I successfully restarted orientdb and accounting-aggregator.d4science.org smartgears container.
Please note th... Luca Frosini
07:05 PM Task #12263: Restart Accounting Aggregator: The smart-executor did not started correctly as happened for social-indexer-plugin see #12203
orientdb01-d4s denye... Luca Frosini
06:54 PM Task #12263 (Closed): Restart Accounting Aggregator: Luca Frosini
06:23 PM Task #12257 (Closed): Restart couchbase cluster: All 8 nodes updated and restarted. Tommaso Piccioli
03:25 PM Task #12257: Restart couchbase cluster: I will do a package upgrade during this restart. Tommaso Piccioli
03:20 PM Task #12257: Restart couchbase cluster: couchbase03.d4science.org has been successfully restarted and it is up again in the cluster. Luca Frosini
03:16 PM Task #12257: Restart couchbase cluster: couchbase03.d4science.org is going to be restarted
It was running for 160 days Luca Frosini
03:06 PM Task #12257: Restart couchbase cluster: Restarted nodes are:
couchbase02.d4science.org
couchbase04.d4science.org
couchbase07.d4science.org
couchbase0... Luca Frosini
03:00 PM Task #12257 (Closed): Restart couchbase cluster: Luca Frosini
05:58 PM Task #12262 (Closed): Wrong Rprofile settings for the dev workspace: I've just found this piece of code into the Rprofile that we distribute:
~~~
getCredentials<-function(){
machi... Andrea Dell'Amico
05:46 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Lars Valentin wrote:
> Andrea Dell'Amico wrote:
> > Lars Valentin wrote:
> >
> > >
> > > In the past, we have ... Andrea Dell'Amico
05:02 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Andrea Dell'Amico wrote:
> Lars Valentin wrote:
>
> >
> > In the past, we have offered to help you with maintai... Lars Valentin
04:47 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Lars Valentin wrote:
>
> In the past, we have offered to help you with maintaining your KNIME installation. I su... Andrea Dell'Amico
04:27 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: Andrea Dell'Amico wrote:
> @lars.valentin@bfr.bund.de I see that I can download a bundle that contains all the kni... Lars Valentin
04:09 PM Support #12249 (In Progress): Need installed KNIME 3.6 and R 3.4 including the listed plugins: About the R packages: the missing ones from your list were
~~~
miniCRAN
msm
Rserve
~~~
and they will be ava... Andrea Dell'Amico
04:03 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins: @lars.valentin@bfr.bund.de I see that I can download a bundle that contains all the knime extensions, but not the com... Andrea Dell'Amico
05:19 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer: Francesco Mangiacrapa wrote:
> HI Lars,
>
> for your purpose the facility 'Execute DM Task" is available from you... Lars Valentin
12:46 PM Support #12250 (Feedback): so called "right click feature" to send model file from folder directly to the dataminer: HI Lars,
for your purpose the facility 'Execute DM Task" is available from your Workspace. You can call it by open... Francesco Mangiacrapa
04:37 PM VM Creation #11954: VM to host the GRSF-services-updater service: Thanks @luca.frosini@isti.cnr.it for the prompt reaction. Unfortunately, I cannot edit it.
@mariaantonietta.dig... Yannis Marketakis
04:30 PM VM Creation #11954: VM to host the GRSF-services-updater service: I created the component 'grsf-services-updater' under 'data-catalogue' subsystem.
Let us know if you have the righ... Luca Frosini
04:24 PM VM Creation #11954: VM to host the GRSF-services-updater service: Thanks Luca for your reply.
I can create the configuration in ETICS.
Firstly, I have to see where I should put i... Yannis Marketakis
10:46 AM VM Creation #11954: VM to host the GRSF-services-updater service: Hi @marketak@ics.forth.gr
the system engineer need the artefact to deploy. I mean the war. Our provisioning frame... Luca Frosini
08:37 AM VM Creation #11954: VM to host the GRSF-services-updater service: Andrea Dell'Amico wrote:
> @marketak@ics.forth.gr is there a build for the two applications? Did you connect the sou... Yannis Marketakis
12:36 PM Task #12090 (Feedback): Remove Edison VO scope from infrastructure-monitor: Massimiliano Assante
12:25 PM Task #12090 (In Progress): Remove Edison VO scope from infrastructure-monitor: Massimiliano Assante
11:43 AM Support #12254 (In Progress): geoserver-french-tunaatlas: strange accounting logs and high load: There should be only one FallbackMonitor thread per scope. the log evidenced that there are many.
This thread does n... Luca Frosini
10:14 AM Support #12254 (Closed): geoserver-french-tunaatlas: strange accounting logs and high load: I see a lot of the following accounting logs on ghn.log. The load is very high (27) and no recent calls have been reg... Roberto Cirillo
10:41 AM Task #12226 (Closed): Nagios: remove replicaset checks from mongo-p-vol.d4science.org: Roberto Cirillo
10:38 AM Task #12226: Nagios: remove replicaset checks from mongo-p-vol.d4science.org: As explained here #8788 the check is working now but when the authenication will be enabled with the new SCRAM-SHA1 m... Roberto Cirillo
09:58 AM Task #12162 (Closed): Critical memory alert on GNs: geonetwork-iotcss3.d4science.org has been restarted with the new heap setting. Roberto Cirillo
09:53 AM Task #12162 (In Progress): Critical memory alert on GNs: After 15 days we have again the same problem on geonetwork-iotcss3.d4science.org.
The load is very low now and no re... Roberto Cirillo

Jul 20, 2018

02:20 PM Incident #12214 (Closed): DataMiners cannot interact with the Storage System: Yes, it seems that everything works correctly. I close this ticket. Giancarlo Panichi
12:54 PM Incident #12214 (Feedback): DataMiners cannot interact with the Storage System: The disk space on the volatile mongo instance has been incremented and the server restarted. Does it solve the datami... Andrea Dell'Amico
12:53 PM Incident #12214 (In Progress): DataMiners cannot interact with the Storage System: Andrea Dell'Amico
12:29 PM Incident #12214: DataMiners cannot interact with the Storage System: I see that the mongo instance on that server is down.
So: we do not have monitoring of those instances, it seems.... Andrea Dell'Amico
12:20 PM Incident #12214 (Closed): DataMiners cannot interact with the Storage System: No DM is currently working in any VRE because they get errors when interacting with the Storage system. The issue is ... Gianpaolo Coro
02:16 PM Incident #12213 (Closed): Algorithms not installed on dataminer1-proto: Giancarlo Panichi
02:16 PM Incident #12213 (Resolved): Algorithms not installed on dataminer1-proto: Giancarlo Panichi
01:12 PM Incident #12213: Algorithms not installed on dataminer1-proto: Yes, I was working on it. Now, MongoDB has also started up and it seems that everything works correctly. Giancarlo Panichi
12:21 PM Incident #12213 (In Progress): Algorithms not installed on dataminer1-proto: I just removed the list of installed algorithms but I see that the cron job execution has been commented out.
I also... Andrea Dell'Amico
12:13 PM Incident #12213 (Closed): Algorithms not installed on dataminer1-proto: Algorithms are not installed on this machine, like the last part of the installation did not run after the latest upg... Gianpaolo Coro
12:50 PM Task #12215 (Closed): Increase disk space on mongo-p-vol.d4science.org: mongo-p-vol restarted with 3 GB of memory and 200 GB of storage Tommaso Piccioli
12:38 PM Task #12215 (Closed): Increase disk space on mongo-p-vol.d4science.org: The mongo-p-vol.d4science.org stopped itself because there's enough space in `/data`
Also, for some reason that I... Andrea Dell'Amico

Jul 19, 2018

09:38 PM Incident #12203: News Feed search function returns result up to mid June 2018: I' ve restart the resource registry instances during gCube 4.12 release, I'm not sure if that's related. However this... Roberto Cirillo
12:46 PM Incident #12203: News Feed search function returns result up to mid June 2018: Nope, still nothing after Mid-End of June (the latest hit i could get is of June 25th) Massimiliano Assante
12:40 PM Incident #12203: News Feed search function returns result up to mid June 2018: This service has not been upgraded during gCube 4.12. I've tried to restart it. Please, could you check if it works n... Roberto Cirillo
11:52 AM Incident #12203 (Closed): News Feed search function returns result up to mid June 2018: It seems that News Feed search function returns result up to mid February 2018, after that no results are returned. I... Massimiliano Assante
05:00 PM Task #11831: Explore new letsencrypt clients to add wildcard certificates support: We have a wildcard certificate, at last Andrea Dell'Amico
04:52 PM VRE #12171 (Released): Create a VRE for ICDI: Leonardo Candela
04:51 PM VRE #12171 (Available): Create a VRE for ICDI: The VRE is available at https://services.d4science.org/group/icdi Leonardo Candela
04:35 PM VRE #12171 (In Progress): Create a VRE for ICDI: Leonardo Candela
03:59 PM VRE #12171 (Planned): Create a VRE for ICDI: Leonardo Candela
03:58 PM VRE #9232 (Released): Create a VRE for EOSCpilot TextCrowd use case: Leonardo Candela

Jul 18, 2018

06:07 PM Incident #12178: MongoOperationManager - primary db not discovered. Backend will be instantiated with default value: The patch is being distributed on the gateways Massimiliano Assante
10:32 AM Incident #12178 (Feedback): MongoOperationManager - primary db not discovered. Backend will be instantiated with default value: Roberto Cirillo
10:01 AM Incident #12178 (In Progress): MongoOperationManager - primary db not discovered. Backend will be instantiated with default value: I see that the problem is still there. I'm going to investigate, anyway this is just a log issue not a real problem. Roberto Cirillo
04:53 PM Support #12179 (Closed): Aquamaps still run with Java7: OK, thanks Fabio. I'm going to close this ticket. Roberto Cirillo
04:39 PM Support #12179 (Feedback): Aquamaps still run with Java7: No problem has been found while testing the portlets from BiodiversityLab and AquaMaps VREs.
I suggest to keep the c... Fabio Sinibaldi
03:51 PM Incident #12176 (Closed): garr site is not reachable: The problem has been solved by the GARR technical support. It seems that it was caused by a problem on the Neutron ga... Andrea Dell'Amico
03:46 PM Task #12183: Please add nagios check to monitor the correct functioning of social networking service: Is it possible to have a *machine* token? we should not rely on personal tokens for the monitoring checks. Andrea Dell'Amico
12:50 PM Task #12183 (Closed): Please add nagios check to monitor the correct functioning of social networking service: Here's 2 REST Calls that should be performed every 10 minutes, each of the calls need a user token of one VRE of your... Massimiliano Assante
03:15 PM Task #12173 (Closed): Suspend all the letsencrypt certificates renewals for 15 days: All the hosts on the d4science.org domain have been reconfigured. The situation can be monitored here: https://crt.sh... Andrea Dell'Amico
03:14 PM Incident #12182 (Closed): Social Networking service not working: The service seem to work now. Thanks Massimiliano Assante
12:51 PM Incident #12182: Social Networking service not working: I see a Too Many Open File exception. I'm going to investigate. Roberto Cirillo
12:50 PM Incident #12182 (In Progress): Social Networking service not working: Roberto Cirillo
12:29 PM Incident #12182 (Closed): Social Networking service not working: Any call to the social networking service generate t
HTTP Status 500 - Cannot call sendError() after the response ... Massimiliano Assante

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