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Support #12950

closed

Issue with access in SDI_lab VRE RStudio

Added by Emmanuel Blondel almost 7 years ago. Updated almost 7 years ago.

Status:
Closed
Priority:
High
Category:
Application
Start date:
Nov 27, 2018
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

Hello, I'm writing this ticket on behalf of a SDI_Lab VRE user @mathias.rouan@univ-brest.fr in, who is facing issue with accessing his RStudio environment. His message (translated):

I cannot access anymore my RStudio session in SDI_Lab. It didn't initialize. After some time, I get a message indicating that it is "unresponsive" and suggests to terminate it or to wait. If I terminate it, it attempts to initialize it again but still without success...

The user needs to access some key R script that is stored in his Rstudio workspace.

I think this is an issue that we faced in different occasions when the RStudio session was stuck or many sessions were left open. Can you please have a look?

Thanks in advance for your support.

Actions #1

Updated by Roberto Cirillo almost 7 years ago

  • Status changed from New to In Progress
  • Assignee changed from _InfraScience Systems Engineer to Roberto Cirillo
Actions #2

Updated by Roberto Cirillo almost 7 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 0 to 100

Please could you retry now? I've reset @mathias.rouan@univ-brest.fr local state.

Actions #3

Updated by Roberto Cirillo almost 7 years ago

  • Assignee changed from Roberto Cirillo to Emmanuel Blondel
Actions #4

Updated by Emmanuel Blondel almost 7 years ago

  • Status changed from Feedback to Resolved

Thanks, user can access his Rstudio now.

Actions #5

Updated by Roberto Cirillo almost 7 years ago

  • Status changed from Resolved to Closed
Actions

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