Incident #12326
closed
GARR OpenStack dashboard and CT1 regions are unreachable
100%
Description
Since, yesterday, all the VMs hosted at GARR CT1 region are not reachable, and so it is the OpenStack management dashboard.
I opened a ticket to the GARR support yesterday evening.
Updated by Andrea Dell'Amico almost 7 years ago
- Status changed from New to In Progress
- % Done changed from 0 to 30
Updated by Pasquale Pagano almost 7 years ago
With the operations performed so far, are the DM clusters working again (even with reduced capacities)?
Updated by Andrea Dell'Amico almost 7 years ago
Pasquale Pagano wrote:
With the operations performed so far, are the DM clusters working again (even with reduced capacities)?
The dataminer service endpoint should be changed from dataminer.garr.d4science.org
to dataminer-cluster1.d4science.org
, but I don't know how to do it.
Updated by Andrea Dell'Amico almost 7 years ago
The GARR staff found that migrating a VM that has connection problems restores the networking
VMs that are now working:
ns-cache-ct1
ns-auth-ct1
vocbench-1
kibana-dnet
dataminer-2.1.3-4.7.0-2
dataminer-2.1.3-4.7.0-6
dataminer-2.1.3-4.7.0-4
dataminer-2.1.3-4.7.0-3
Updated by Andrea Dell'Amico almost 7 years ago
The situation worsened again. I asked the GARR staff for news again today, they did not answer at all yesterday.
Updated by Andrea Dell'Amico almost 7 years ago
Update: All the servers but the ones in error
state are up and reachable again.
The up to date list of VMs in error
state is:
dli-elasticsearch5-4 dli-elasticsearch5-1 rstudio-8 90.147.166.171 rstudio-9 90.147.166.173 nextcloud-test
But still no answer from the GARR staff.
Updated by Alessia Bardi almost 7 years ago
virtuoso-parthenos is still not responding, even if it was not in the list of VMs in error state
Updated by Andrea Dell'Amico almost 7 years ago
You're right. I see from It's stuck on the early boot phase. I tried to stop/start it, but without results. I'm adding it to the list I sent to the GARR ticket system.
Updated by Andrea Dell'Amico almost 7 years ago
- % Done changed from 70 to 90
The situation is back to normal but for the virtuoso instance, the GARR staff is investigating the problem.
Updated by Andrea Dell'Amico almost 7 years ago
- Status changed from In Progress to Feedback
- % Done changed from 90 to 100
The virtuoso instance is back online too, I just asked Alessia to check if it's working correctly.
Updated by Andrea Dell'Amico almost 7 years ago
- Status changed from Feedback to Closed