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Support #11561

closed

OpenAIRE-Connect user cannot access the OpenAIRE-Connect redmine but can login into the VRE

Added by Alessia Bardi about 7 years ago. Updated about 7 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
Massimiliano Assante
Category:
Other
Start date:
Apr 03, 2018
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

Hi Alessia,
Since Friday I started getting e-mail from support@d4science.org
But I still cannot login to the tickets pages:
https://support.d4science.org/login?back_url=https%3A%2F%2Fsupport.d4science.org%2Fissues%2F9744#change-67321

The user is Argiro Kokogiannaki argirok@di.uoa.gr (among the watchers), she is registered in the OpenAIRE-Connect Coordination VRE (I can see her among the members) and on Friday I manually added on the redmine project https://support.d4science.org/projects/openaire-connect because she was not among the redmine users. Since then, she is receiving redmine notifications as expected, but she reports she cannot login to see the tickets.
She cannot even see the tickets when she is in the OpenAIRE-Connect VRE (clicking on the Activity Tracker tab).

I am not sure which sprint/category/subproject is the correct one for this ticket. Feel free to move it where it belongs.

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