Activity
From Jul 30, 2018 to Aug 28, 2018
Aug 28, 2018
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03:57 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- In #12250#note-9 and #12250#note-10 below BFR colleagues suggested to rely on a completely new JS portlet hosted by t...
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03:43 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
I have to admit that the proliferation of unrelated tickets is making the discussion challenging to follow. We crea...-
12:28 PM Incident #12334: Please remove orientdb from startup services on orientdb02-d4s.d4science.org and orientdb03-d4s.d4science.org
- Thank you
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12:03 PM Incident #12334 (Closed): Please remove orientdb from startup services on orientdb02-d4s.d4science.org and orientdb03-d4s.d4science.org
- Fixed. Now the service is restarted only if it's meant to be running.
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12:01 PM Incident #12334 (In Progress): Please remove orientdb from startup services on orientdb02-d4s.d4science.org and orientdb03-d4s.d4science.org
- I've found the culprit: the letsencrypt hook started the service after a certificate renewal without respecting the f...
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10:12 AM Incident #12334 (Closed): Please remove orientdb from startup services on orientdb02-d4s.d4science.org and orientdb03-d4s.d4science.org
- The two instances still restart.
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11:03 AM VM Creation #11954 (Closed): VM to host the GRSF-services-updater service
- OK, thanks.
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10:29 AM VM Creation #11954: VM to host the GRSF-services-updater service
- @andrea.dellamico@isti.cnr.it the gcube-apps.xml (used to expose the service to the infrastructure) can be added in d...
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10:21 AM Task #12336 (Closed): Restart Accounting Aggregator instance
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10:15 AM Task #12336 (Closed): Restart Accounting Aggregator instance
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10:19 AM Support #12337 (Feedback): Restart Social Data Indexer instance
- @massimiliano.assante@isti.cnr.it the plugins seem restarted correctly but I have this log:
~~~
10:15:00.217 [Def... -
10:15 AM Support #12337 (Closed): Restart Social Data Indexer instance
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10:18 AM Task #12335 (Closed): Restart OrientDB Cluster
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10:13 AM Task #12335 (Closed): Restart OrientDB Cluster
- Stop orientdb02 and orientdb03 and restart orientdb01
Aug 27, 2018
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03:01 PM VM Creation #11954: VM to host the GRSF-services-updater service
- Yannis Marketakis wrote:
> The services look fine. Thanks.
>
> The configuration of the services (i.e. passing th... -
01:16 PM VM Creation #11954: VM to host the GRSF-services-updater service
- The services look fine. Thanks.
The configuration of the services (i.e. passing the proper token, the connection d...
Aug 24, 2018
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04:43 PM Task #10237 (Closed): Please raise the timeout-limit of virtuoso.parthenos.d4science.org
- MaxQueryCostEstimationTime 8000
MaxQueryExecutionTime 1500
And closing this ticket after 9 months without feedback. -
04:32 PM Incident #12326 (Closed): GARR OpenStack dashboard and CT1 regions are unreachable
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04:11 PM Incident #12326 (Feedback): GARR OpenStack dashboard and CT1 regions are unreachable
- The virtuoso instance is back online too, I just asked Alessia to check if it's working correctly.
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11:15 AM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- The situation is back to normal but for the virtuoso instance, the GARR staff is investigating the problem.
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04:01 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Dear @g.panichi@isti.cnr.it,
Francesco mentioned you as the person who can provide me with a KNIME workflow which ... -
03:33 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Dear all,
I would like to suggest the following changes on the text from Matthias to more fit my understanding of ... -
12:51 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Hi Lars, the infrastructure problems were solved yesterday evening. I'll start working on the KNIME installation next...
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12:48 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Hey Andrea,
I was wondering if there is the option to manually set up one datamainer with the new version of KNIM...
Aug 23, 2018
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03:29 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- You're right. I see from It's stuck on the early boot phase. I tried to stop/start it, but without results. I'm addin...
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03:19 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- virtuoso-parthenos is still not responding, even if it was not in the list of VMs in error state
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02:49 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- Update: All the servers but the ones in `error` state are up and reachable again.
The up to date list of VMs in `e...
Aug 22, 2018
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11:57 AM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- The situation worsened again. I asked the GARR staff for news again today, they did not answer at all yesterday.
Aug 21, 2018
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01:12 AM Task #11831: Explore new letsencrypt clients to add wildcard certificates support
- All the load balancers are now using the wildcard certificates.
Important note for the subdomains: every subdomain...
Aug 20, 2018
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08:12 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Lars, we are suffering problems with one of our infrastructures so I cannot complete the installation until they have...
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07:57 PM Task #11831 (Closed): Explore new letsencrypt clients to add wildcard certificates support
- The playbook works correctly and I adjusted the haproxy setup so that it works correctly with any of the two letsencr...
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05:19 PM Task #11831: Explore new letsencrypt clients to add wildcard certificates support
- I have the scripting moslty done. It's ugly because all the parameters must be passed on the command line and some op...
Aug 19, 2018
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12:28 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- The GARR staff found that migrating a VM that has connection problems restores the networking
VMs that are now wor...
Aug 18, 2018
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08:03 PM Task #12241: Setup New gateway open-science.it
- @tommaso.piccioli@isti.cnr.it I don't see open-science.it listed at http://mx.isti.cnr.it/dnsmanager, but the officia...
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02:33 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- Pasquale Pagano wrote:
> With the operations performed so far, are the DM clusters working again (even with reduced ...
Aug 17, 2018
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09:52 AM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- With the operations performed so far, are the DM clusters working again (even with reduced capacities)?
Aug 16, 2018
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09:20 PM Task #12323 (Closed): Update the oVirt cluster to the latest release
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09:20 PM Task #12323: Update the oVirt cluster to the latest release
- dlib18x is up again. I didn't really solved the problem, I'm going to investigate it when I have some time to spare. ...
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08:34 PM Incident #12326 (In Progress): GARR OpenStack dashboard and CT1 regions are unreachable
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01:16 PM Incident #12326: GARR OpenStack dashboard and CT1 regions are unreachable
- I just asked again.
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11:43 AM Incident #12326 (Closed): GARR OpenStack dashboard and CT1 regions are unreachable
Since, yesterday, all the VMs hosted at GARR CT1 region are not reachable, and so it is the OpenStack management da...-
10:36 AM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Dear @pasquale.pagano@isti.cnr.it ,
you are right that the "right-click feature" needs to be updated to support ou...
Aug 15, 2018
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02:56 PM Task #12323: Update the oVirt cluster to the latest release
- dlib18x failed to boot after the upgrade. Tomorrow I'll try to fix the problem from the console.
Aug 14, 2018
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02:34 PM Task #12323: Update the oVirt cluster to the latest release
- dlib19x and dlib17x upgraded
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01:38 PM Task #12323: Update the oVirt cluster to the latest release
- dlib16x upgraded.
Aug 13, 2018
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09:31 AM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Andrea Dell'Amico wrote:
> I'll start with the knime installation next week.
Hey Andrea,
how is the installa...
Aug 12, 2018
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07:05 PM Task #12323: Update the oVirt cluster to the latest release
- dlib15x upgraded.
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07:04 PM Task #12323 (In Progress): Update the oVirt cluster to the latest release
- I added a wiki page that documents the upgrade steps. here: https://support.d4science.org/projects/aginfraplut/wiki/U...
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07:03 PM Task #12323 (Closed): Update the oVirt cluster to the latest release
- It should solve a big memory leak in the glusterfs service
Aug 08, 2018
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02:51 PM VM Creation #11954: VM to host the GRSF-services-updater service
- Luca Frosini wrote:
> Normally it should be added in distro directory as described here:
>
> https://wiki.gcube-s...
Aug 07, 2018
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08:11 PM VM Creation #11954: VM to host the GRSF-services-updater service
- Normally it should be added in distro directory as described here:
https://wiki.gcube-system.org/gcube/SmartGears
... -
12:51 PM VM Creation #11954 (Feedback): VM to host the GRSF-services-updater service
- The services are available at updater.grsf.d4science.org/{grsf-api,grsf-services-updater} on both http and https (no ...
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06:39 PM Task #12321: Install a new backup server (with backuppc SW)
- I added nagios monitoring and also the prometheus node exporter. The prometheus exporter starts correctly on dlib4bac...
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12:06 AM Task #12321 (Closed): Install a new backup server (with backuppc SW)
- New server is
dlib4backup.isti.cnr.it (alias dlib4backup.sub.research-infrastructures.eu)
https://dlib4backup.ist... -
12:00 AM Task #12321 (Closed): Install a new backup server (with backuppc SW)
Aug 06, 2018
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06:15 PM Task #12307 (Closed): Backup the container volumes
- Done
Aug 03, 2018
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06:53 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- I'll start with the knime installation next week.
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05:22 PM Support #12308 (Closed): Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect
- Lino solved the issue for the people who reported the issue.
A generic solution to be applied to remaining users in ... -
04:29 PM Support #12314 (Closed): couchbase7 nagios alert
- Couchbase seems to be stable at the moment.
We will take care of this issue and these informations if there will be ... -
10:48 AM Support #12314: couchbase7 nagios alert
- In attachment some logs extracted from geoserver-1-p-spatial.d4science.org.
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10:46 AM Support #12314 (Closed): couchbase7 nagios alert
- Nagios alert on couchbase7 since this night. Please could you check?
I've found an huge number of accounting logs on... -
12:50 PM Task #12315 (Rejected): geoserver1-p-spatial.d4science.org logs everything ad DEBUG level
- Ah sorry, I looked at the logs this morning and I forgot to open the ticket until some minutes ago. In the meantime y...
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12:39 PM Task #12315: geoserver1-p-spatial.d4science.org logs everything ad DEBUG level
- @andrea.dellamico@isti.cnr.it where do you see the logs at DEBUG level? the container has been restarted today at 10...
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12:27 PM Task #12315 (Rejected): geoserver1-p-spatial.d4science.org logs everything ad DEBUG level
- It seems that it runs the old broken logback configuration.
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11:57 AM Task #12312 (Closed): Increase RAM on geoserver.d4science.org
- OK, so we'll handle the other ones on request, when needed.
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11:47 AM Task #12312: Increase RAM on geoserver.d4science.org
- The 4 geoservers are used to equally distribute the publication of new geospatial datasets. Then, at access time clea...
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11:45 AM Task #12312: Increase RAM on geoserver.d4science.org
- The policy we endorsed with these geoserver instances is to distribute the number of layers they host, so it is possi...
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11:42 AM Task #12312: Increase RAM on geoserver.d4science.org
- Andrea Dell'Amico wrote:
> On this one only? we also have geoserver2/3/4 with the same hardware resources. The reque... -
11:37 AM Task #12312 (Feedback): Increase RAM on geoserver.d4science.org
- The heap size was incremented too.
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11:14 AM Task #12312: Increase RAM on geoserver.d4science.org
- The VM is now running with 5GB of RAM.
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11:12 AM Task #12312 (In Progress): Increase RAM on geoserver.d4science.org
- On this one only? we also have geoserver2/3/4 with the same hardware resources. The requests are not evenly distribut...
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10:18 AM Task #12312 (Closed): Increase RAM on geoserver.d4science.org
- It's needed to add 2 GB of RAM to the following VM
~~~
geoserver.d4science.org
~~~
in order to increase the h... -
10:42 AM Incident #12313 (Closed): geoserver1-p-spatial.d4science.org: disk full for accounting logs
- The log level was set to the unknown level FATAL. Now I've replaced FATAL to ERROR and the situation seems to be back...
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10:35 AM Incident #12313 (In Progress): geoserver1-p-spatial.d4science.org: disk full for accounting logs
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10:34 AM Incident #12313 (Closed): geoserver1-p-spatial.d4science.org: disk full for accounting logs
- Only today 1484 file of accounting logs and 1577 file of ghn.log have been written with log level set to DEBUG.
I'... -
10:08 AM Incident #12311 (Closed): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space
- The container has been restarted. The RAM size should be increased.
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10:05 AM Incident #12311 (In Progress): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space
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10:05 AM Incident #12311 (Closed): geoserver.d4science.org: java.lang.OutOfMemoryError: Java heap space
Aug 02, 2018
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05:40 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect
- Did you keep track of the old and new usernames?
For how many users the username was changed? -
02:38 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect
- @pasquale.pagano@isti.cnr.it I changed their usernames some days ago, to the ones they have on the old ldap servers. ...
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02:33 PM Support #12308: Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect
- please @francesco.mangiacrapa@isti.cnr.it and @lucio.lelii@isti.cnr.it try to understand why those users are not able...
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01:41 PM Support #12308 (Closed): Workspace folders in Foster VRE not accessible by some users also in openAIRE/OpenAIRE-Connect
- Eloy Rodrigues (eloy@sdum.uminho.pt) and José Carvalho (jcarvalho@sdum.uminho.pt) can't access the workspace folders ...
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05:38 PM Task #12310 (In Progress): is-exporter.d4science.org contains wrong plugin
- is-exporter.d4science.org contains accounting-aggregator plugin instead of the is-exporter plugin.
I stopped the c... -
05:31 PM Task #12310 (Closed): is-exporter.d4science.org contains wrong plugin
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04:20 PM VM Creation #11954: VM to host the GRSF-services-updater service
- I've just deployed grsf-services-updater on http://maven.research-infrastructures.eu/nexus/content/repositories/gcube...
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01:23 PM VM Creation #11954: VM to host the GRSF-services-updater service
- Do we have an artifact yet? I cannot find anything in nexus.
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02:51 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- I see that now the resource is correctly published on FARM VO and the portlet works on CollabResearch VRE.
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02:47 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- OK, thanks.
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02:45 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- There was a problem with the registry service of FARM VO during the restart from last night. Now the problem is solve...
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02:34 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- It also happens for /d4science.research-infrastructures.eu/FARM/D4STeam, but I don't know why. @roberto.cirillo@isti....
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01:55 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- I'm not able to use sharelatex.
At https://services.d4science.org/group/collabresearch/sharelatex I get:
No gCo... -
01:04 PM Incident #12303 (Closed): The production Sharelatex instance is not using a permanent storage for the users documents
- There's no way to add a volume to an existing container. As we are running a specific version with lots of local cust...
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01:01 PM Incident #12303 (In Progress): The production Sharelatex instance is not using a permanent storage for the users documents
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01:15 PM Task #12307 (Closed): Backup the container volumes
On sharelatex.d4science.org: /srv/sharelatex_data/
On docker-exec1.d4science.org: /var/lib/docker/volumes/
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11:29 AM Task #12247 (Closed): Please upgrade collector-sa-d4s.smart-applications.area.pi.cnr.it
- The node has been upgraded
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10:55 AM Task #12247 (In Progress): Please upgrade collector-sa-d4s.smart-applications.area.pi.cnr.it
- This is the resource-manager service, it's not smartgears but gCore. gCore based services are still run with Java7. I...
Aug 01, 2018
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04:39 PM Incident #12303: The production Sharelatex instance is not using a permanent storage for the users documents
- I'm going to stop the service, copy the user data outside the container, than restart the container with the external...
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04:38 PM Incident #12303 (Closed): The production Sharelatex instance is not using a permanent storage for the users documents
- There was a mistake in the ansible task that launches the container instance: the syntax for the volume configuration...
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04:30 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Lars Valentin wrote:
> Dear Andrea,
>
> in the future we want to allow the user to run there own R models in our... -
01:05 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Dear Andrea,
in the future we want to allow the user to run there own R models in our service (workflow). The iss... -
02:57 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Dear Lars,
> In order to test the new application for our use case, I need to wait until our KNIME ticket is solve... -
12:13 PM Task #12162 (Closed): Critical memory alert on GNs
- geonetwork-aquacultureatlasgeneration.d4science.org restarted with the new heap size.
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12:05 PM Task #12162 (In Progress): Critical memory alert on GNs
- Now we have the same problem on geonetwork-aquacultureatlasgeneration.d4science.org.
I'm going to decrease the heap ...
Jul 31, 2018
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06:04 PM Task #12276 (Closed): To much log data on ckan-bb1.d4science.org
- the container has been restarted. I'm going to close this ticket.
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02:07 PM Task #12276: To much log data on ckan-bb1.d4science.org
- I've just changed the logback configuration on ckan-bb1. Now it's needed a container restart, it will be done this ev...
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12:51 PM Task #12276: To much log data on ckan-bb1.d4science.org
- Yes, it's smartgears.
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12:45 PM Task #12276: To much log data on ckan-bb1.d4science.org
- accounting.log and ghn.log are not logs belonging to CKAN. Are they of Smartgears?
CKAN's logs are at INFO level a... -
12:23 PM Task #12276 (Closed): To much log data on ckan-bb1.d4science.org
- Please, reduce the logging data on ckan-bb1.
At the moment TRACE information are logged (duplicated) in both the acc... -
04:46 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Dear Pasquale, Dear Francesco,
In order to test the new application for our use case, I need to wait until our KNI... -
04:13 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Dear Andrea,
as promised I provide you some of my ANSIBLE code as inspiration for you.
Here a short list of ... -
11:05 AM Task #8040 (Closed): Impossible to produce DWCA for a number of Families
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11:05 AM Task #7900 (Closed): Generating Darwin Core Archives via SPD
Jul 30, 2018
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08:15 PM Task #9826 (Closed): issue sharelatex (can't compile a whole report)
- It's a resources problem, that document requires more resources that we have available.
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05:46 PM Task #9826: issue sharelatex (can't compile a whole report)
- @gianpaolo.coro@isti.cnr.it can you check this ticket please
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06:00 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Lars Valentin wrote:
> What I would like to ask is, how does the user then is informed in that "right click featur... -
03:53 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Hi Francesco,
thanks for clarifying, that I just have to integrate a workflow which is defined to have a file as i... -
12:41 PM Support #12250: so called "right click feature" to send model file from folder directly to the dataminer
- Lars Valentin wrote:
> Francesco Mangiacrapa wrote:
> > HI Lars,
> >
> > for your purpose the facility 'Execute ... -
05:39 PM Task #12262 (Closed): Wrong Rprofile settings for the dev workspace
- I also added a default mirror site for CRAN.
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04:00 PM Support #12249: Need installed KNIME 3.6 and R 3.4 including the listed plugins
- Dear Andrea,
> Tuesday at 12:00? Is it OK? I'll send you a google hangouts link 10 minutes before the start.
So... -
02:53 PM Task #12270 (Closed): Shutdown resource-registry until the next upgrade
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02:03 PM Task #12270 (Closed): Shutdown resource-registry until the next upgrade
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02:53 PM Task #12271 (Closed): Stop resource-regsitry containers
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02:05 PM Task #12271 (Closed): Stop resource-regsitry containers
- Actually, there are 2 instances:
resource-registry1.d4science.org
resource-registry2.d4science.org -
02:45 PM Task #12272 (Closed): Deactive nagios monitoring and load-balancer on resource regsitry
- Disabled both the nagios checks and the load balancer frontend and backend.
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02:30 PM Task #12272 (In Progress): Deactive nagios monitoring and load-balancer on resource regsitry
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02:07 PM Task #12272 (Closed): Deactive nagios monitoring and load-balancer on resource regsitry
- Involved instances are:
resource-registry1.d4science.org
resource-registry2.d4science.org -
02:05 PM Task #12263: Restart Accounting Aggregator
- Luca Frosini wrote:
> I restarted the resource-registry which is the old version (the new one cannot be used because... -
11:58 AM Task #12263: Restart Accounting Aggregator
- I restarted the resource-registry which is the old version (the new one cannot be used because it impact on all the c...
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11:15 AM Task #12263: Restart Accounting Aggregator
- Luca Frosini wrote:
> the host was down again because orientdb refuses the connections.
>
> Can you please check... -
10:57 AM Task #12263: Restart Accounting Aggregator
- The container is restart every midnight because in the past it leaks memory. Every smart-executor try to connect to o...
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10:54 AM Task #12263: Restart Accounting Aggregator
- the host was down again because orientdb refuses the connections.
Can you please check monitoring.research-infras... -
10:32 AM Task #12263: Restart Accounting Aggregator
- Andrea Dell'Amico wrote:
> Luca Frosini wrote:
>
> > Moreover I found that there are tentative connections from 1... -
12:07 PM VM Creation #11954: VM to host the GRSF-services-updater service
- Thank you @gabriele.giammatteo@eng.it
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11:54 AM VM Creation #11954: VM to host the GRSF-services-updater service
- I also granted permissions to create and edit new components in the data-catalogue subsystem. I tried to add also per...
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11:16 AM VM Creation #11954: VM to host the GRSF-services-updater service
- Thanks @gabriele.giammatteo@eng.it . I confirm I can edit the configuration.
@luca.frosini@isti.cnr.it could you ... -
10:06 AM VM Creation #11954: VM to host the GRSF-services-updater service
- Hi @marketak@ics.forth.gr, I granted you permission to edit and build the component. Let me know if it works and if y...
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