Incident #8116
closed
[SoBigData] Drupal error on LDAP authentication
Added by Vittorio Romano about 8 years ago.
Updated about 8 years ago.
Assignee:
_InfraScience Systems Engineer
Category:
System Application
Infrastructure:
Production
Description
Hi,
we have a problem on the sobigdata.eu website: LDAP user authentication is no longer working. The log refers:
Failed to bind to server. ldap error #-1 Can't contact LDAP server
I don't know when this issue appeared, because we usually work with local users.
Thanks
Vittorio Romano
- Status changed from New to In Progress
- Assignee changed from Andrea Dell'Amico to _InfraScience Systems Engineer
The IP address is 146.48.99.244, is it correct? I added it to the firewall whitelist, I don't know why it was removed.
- Status changed from In Progress to Feedback
- % Done changed from 0 to 100
Yes, the IP address resolved by sobigdata.eu is 146.48.99.244, but if I connect via SSH to the server and try to connect to a different computer the outgoing IP address is 146.48.98.179.
It's probably related to the WAFI (IIT-CNR) architecture that hosts our server.
Can you please add also 146.48.98.179 to the whitelist?
Done.
Please ensure that the ldap configuration uses ldaps (port 636).
Great, it works!
You can close the ticket...
Thanks!
- Status changed from Feedback to Closed
Also available in: Atom
PDF
Updated by 
Updated by 
