Incident #6982
closed
Additional email addresses portlet: Problem connecting Google email account
Added by Massimiliano Assante about 8 years ago.
Updated about 8 years ago.
Infrastructure:
Production
Description
we got an email from a user that could not connect his gmail account via the Additional email addresses portlet. I verified with my gmail account and everything worked. By looking at this particular user I see that he has set an additional email address (other than the gmail account) and set it as primary, not sure if this could be the cause.
Details follows in private notes.
Files
- Status changed from New to In Progress
You right, should remove the option to make primary another email address. For this specific case the user however had put primary one other additional email address (not the google one) nor the standard one.
not sure it can help
- % Done changed from 0 to 50
The user was able to do the linking account operation with Google today, so perhaps there is an expiration time in the verification link, could you check?
Yes I m trying to check if there is a default expiration time. In addition to that could you please check if the mentioned code: "c6ce86d9-00f1-4187-9f24-01e24cc5c8e9" exists into the database? EmailAddress table in the Customfield
From the code I cannot find an expiration code, unless is set in the portal globally. The verification is done using a specific struts action which checked for this code into the appropriate table, where the code was set the first time.
@massimiliano.assante@isti.cnr.it can you think of something that may cause this issue? Is there only one database? Is there a case that the insert failed for a reason?
I see a log message: "log.error("Error during the addition of the value", e);" we could check for an error with that message maybe?
Unfortunately I cannot reproduce the problem to find out more.
Panagiota Koltsida wrote:
Yes I m trying to check if there is a default expiration time. In addition to that could you please check if the mentioned code: "c6ce86d9-00f1-4187-9f24-01e24cc5c8e9" exists into the database? EmailAddress table in the Customfield
Yes only one database and the select below returned nothing:
select * from emailaddress WHERE uuid_ = 'c6ce86d9-00f1-4187-9f24-01e24cc5c8e9';
- Status changed from In Progress to Closed
since I cannot reproduce the issue I will close this ticket.
User may have removed the just added email from his list and then clicked on the verification URL.
In case this happens again, we will recheck the possible issue.
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