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Support #4156

closed

Possible Problem on Email Notifications

Added by Massimiliano Assante almost 9 years ago. Updated almost 9 years ago.

Status:
Closed
Priority:
Normal
Category:
Other
Start date:
Jun 01, 2016
Due date:
Jun 02, 2016
% Done:

100%

Estimated time:
2.00 h
Infrastructure:
Production

Description

@gianpaolo.coro@isti.cnr.it reports delays in receiving email notifications.


Related issues

Related to D4Science Infrastructure - Incident #4168: Message received email notifications exceptionClosedMassimiliano AssanteJun 01, 2016Jun 06, 2016

Actions
Actions #1

Updated by Massimiliano Assante almost 9 years ago

These are the Messages for which notifications have been sent via email

Da Tommaso Piccioli: sono tutte da client=www.i-marine.d4science.org[146.48.123.3]

Jun  1 12:30:41 smtp-relay-0 postfix/smtp[2857]: C8A1260042: to=<gianpaolo.coro@isti.cnr.it>, relay=smtp.isti.cnr.it[146.48.80.25]:587, delay=0.46, delays=0.06/0.02/0.28/0.11, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
May 31 16:35:14 smtp-relay-0 postfix/smtp[29411]: E176F601F9: to=<gianpaolo.coro@isti.cnr.it>, relay=smtp.isti.cnr.it[146.48.80.25]:587, delay=0.57, delays=0.07/0.02/0.34/0.14, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
May 31 10:59:07 smtp-relay-0 postfix/smtp[27439]: B6245601F9: to=<gianpaolo.coro@isti.cnr.it>, relay=smtp.isti.cnr.it[146.48.80.25]:587, delay=1.1, delays=0.49/0.02/0.26/0.32, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
May 31 09:15:06 smtp-relay-0 postfix/smtp[26837]: 7CABF6022C: to=<gianpaolo.coro@isti.cnr.it>, relay=smtp.isti.cnr.it[146.48.80.25]:587, delay=0.46, delays=0.03/0.03/0.33/0.07, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
May 30 10:13:41 smtp-relay-0 postfix/smtp[19695]: 8429B601F9: to=<gianpaolo.coro@isti.cnr.it>, relay=smtp.isti.cnr.it[146.48.80.25]:587, delay=0.55, delays=0.1/0/0.18/0.28, dsn=2.5.0, status=sent (250 2.5.0 Ok.)


Actions #2

Updated by Massimiliano Assante almost 9 years ago

  • Status changed from New to Closed
  • % Done changed from 0 to 100

After we investigated the problem it seems that the failure in email delivery is not up to us, rather it might be to the smtp isti. Right After @gianpaolo.coro@isti.cnr.it indicates us the sent emails (metadata) for which he hasn't received the email or his colleagues we can ask the ISTI ISTC Service responsible about these emails. The ticket can be closed.

Actions #3

Updated by Gianpaolo Coro almost 9 years ago

Thus, I will follow your advice and will avoid using the messaging service at all.

Actions #4

Updated by Massimiliano Assante almost 9 years ago

  • Status changed from Closed to In Progress
  • % Done changed from 100 to 50

it could be related to #4168

Actions #5

Updated by Massimiliano Assante almost 9 years ago

  • Related to Incident #4168: Message received email notifications exception added
Actions #6

Updated by Massimiliano Assante almost 9 years ago

Ciao,
La notifica via email del messaggio mandato mi da GP alle 18.30 odierne mi è arrivata con forte ritardo.

sicuramente non prima delle 19, me ne sono accorto adesso perché ero a giocare a pallone.

Quindi si, c'è un problema con il Gennai.

M.

Begin forwarded message:

From: iMarine Gateway
Date: 1 June 2016 at 18:30:31 GMT+2
To: massimiliano.assante@isti.cnr.it
Subject: test message

  • Write ABOVE THIS LINE to reply via email

Dear Massimiliano,
Gianpaolo Coro sent you a message:

ping
Please note that email replies do not support attachments.
Go to Message

This message was sent to massimiliano.assante@isti.cnr.it by i-marine.d4science.org. If you don't want to receive these emails in the future, please unsubscribe.
WARNING / LEGAL TEXT: This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message.If you have received this communication in error, please notify the and destroy and delete any copies you may have received.

Actions #7

Updated by Massimiliano Assante almost 9 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 50 to 100

The situation seems back to normal now

Actions

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