Incident #1418
closed
Incident #1402: Computational output is not visualised on StatMan on services.d4science.org
User gianpaolo.coro not able to access storage service when using services Gateway
Added by Massimiliano Assante over 9 years ago.
Updated over 9 years ago.
Infrastructure:
Production
Description
I created the ticket as a follow up of #1402 to investigate why the User gianpaolo.coro is not able to access storage service when using services.d4science.org while it is able on the other gateways
- Status changed from New to In Progress
@roberto.cirillo@isti.cnr.it we need your collaboration to investigate this problem, in particular you should check the storage logs when @gianpaolo.coro@isti.cnr.it access the Workspace from services.d4science.org
I double checked the libraries of the storage for services.d4science.org and they are exactly the same of the other gateways where the problem does not occur. Without the storage logs i cannot proceed on the investigation of the problem
- Status changed from In Progress to Paused
- % Done changed from 0 to 30
Pausing the ticket until @roberto.cirillo@isti.cnr.it is not able to provide feedback on the storage service logs
- Priority changed from High to Urgent
- Status changed from Paused to In Progress
I don't see any storage log portal side for user gianpaolo.coro while I see the storage logs for other users. It seems that the call doesn't arrive to the storage-manager library for user gianpoalo.coro. The libraries are the same in each portal but I've notice that the service.d4science.org has been restarted 5 days before imarine gateway. Could this be the cause of the problem? If possible, I suggest to restart service.d4science.org.
Roberto Cirillo wrote:
I don't see any storage log portal side for user gianpaolo.coro while I see the storage logs for other users. It seems that the call doesn't arrive to the storage-manager library for user gianpoalo.coro. >The libraries are the same in each portal but I've notice that the service.d4science.org has been restarted 5 days before imarine gateway. Could this be the cause of the problem? If possible, I suggest >to restart service.d4science.org.
I would say that it would be very weird if that is the cause of the problem. Before restarting the portal we need to understand where the call gets blocked, it is clear that if the storage is not contacted at all then the call gets stuck somewhere before, so I suggest to follow the flow of the code to understand where the problem is.
- % Done changed from 30 to 100
From the logs it seems that the HL fails to istantiate correctly the storage manager for user gianpaolo.coro. Anyway, after the restart the problem is solved.
- Status changed from In Progress to Closed
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