D4Science Infrastructure

Just a clarification fro @pasquale.pagano@isti.cnr.it The query are the query available for the project and used in gant and issue tabs. So we can create any query we want.

I'm going to add the cron job on monday.

Perfect. Thank you.

will it work for all projects?

We will see tomorrow after 5 am.
Actually the reminder has been removed in all project except in DTEAM where I created the test tickets.

The cron job failed, the command was executed with the wrong options.

I'm going to run it manually in a couple of minutes.

The manual execution went well. Did you receive any message?

No, but There were no tickets matching the conditions. Let me modify the due date of testing ticket. When ready can you try to run the cron job again?

Manually, even now.

Due dates changed.
I set two type of reminder. Let's see what happen.
Can you please retry now?

I just run it but I didn't see any output. It's possible that the execution date is saved in the db, so we need to wait until tomorrow evening and run it again.

Ok I'll postpone the due date to the day after tomorrow.

I didn't receive any email. The plugin seems not working or not configured properly (maybe I made some mistake).

The plugin log output is clean, no errors have been reported. It just reported the list of users potentially involved:

andrea.dellamico@isti.cnr.it
luca.frosini@isti.cnr.it
tommaso.piccioli@isti.cnr.it
pasquale.pagano@isti.cnr.it
monja.dariva@isti.cnr.it
massimiliano.assante@isti.cnr.it
leonardo.candela@isti.cnr.it
g.panichi@isti.cnr.it
fabio.sinibaldi@isti.cnr.it
francesco.mangiacrapa@isti.cnr.it
gianpaolo.coro@isti.cnr.it
lucio.lelii@isti.cnr.it
valentina.marioli@isti.cnr.it
roberto.cirillo@isti.cnr.it
costantino.perciante@isti.cnr.it

An alternative could be a different issues reminder plugin that's installed on the Openaire redmine. That one works but it is less configurable: the configuration is global so it applies equally to all the projects. You can see the configuration options here: https://issue.openaire.research-infrastructures.eu/settings/plugin/redmine_update_reminder

Any opinion on this? do we want to remove the plugin?

We can remove the plugin and use the one used by DNET (I can't access to DNET Redmine so I didn't see the configuration, but better than nothing)

I can give you access to see if it fits with the workflow.

There is a global (for all project) configuration for each tracker type. This is acceptable.
Moreover we need an user that receive all reminder too.
We can configure a email which discard all messages (I can provide one behaving like this) or use the one of @pasquale.pagano@isti.cnr.it which is interested to receive it.

I just configured the plugin. @pasquale.pagano@isti.cnr.it is the victim of receiving all the email in CC.
https://support.d4science.org/settings/plugin/redmine_update_reminder
@andrea.dellamico@isti.cnr.it can run the cron job?

The cron job is now active, it will run for the first time tomorrow at 5AM.
A not so welcome Christmas present, I suppose :).

:D

@massimiliano.assante@isti.cnr.it please provide your feedback here.

IMHO the reminder should notify a user if

• the ticket is approaching the due date
• the ticket is belonging to specific trackers (not all trackers)
• the last update time of the ticket is older than a week wrt the date of the notification.

Pasquale Pagano wrote:

@massimiliano.assante@isti.cnr.it please provide your feedback here.

IMHO the reminder should notify a user if

• the ticket is approaching the due date

yes, a week pehaps?

• the ticket is belonging to specific trackers (not all trackers)

yes, incidents for sure then we should understand what other type of trackers, for sure not the release ones.

• the last update time of the ticket is older than a week wrt the date of the notification.

what do you mean? That i should get an email reminder if i haven't reacted within a week time? (After the ticket was assigned to me)

The only available option is the interval from the last action on the ticket (any action, the ticket opening counts as an action) and the mail alert. Different intervals can be set for any tracker category. You are all administrators, you can see the configuration here: https://support.d4science.org/settings/plugin/redmine_update_reminder

the interval from the last action on the ticket is acceptable.

Any news on this one?

No news. I don't know what to do. The plugin seems not working as expected even configured ad @pasquale.pagano@isti.cnr.it said.