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Incident #11048

closed

No access Rstudio

Added by Chloé Dalleau over 7 years ago. Updated over 7 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
_InfraScience Systems Engineer
Category:
Other
Target version:
Start date:
Jan 25, 2018
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Development

Description

Dear Sir or Madam,

I am writing to you about an issue with my "RStudio" online.
I losted my R session. I tried to terminate the current session but it didn't work (pictures error_terminate_r and error_saving).
So I closed my web page, disconnected and reconnected to services.d4science.org. And now I don't have access to Rstudio (picture : no_access)

Thank you in advance for your help.

Best regards,
Chloé Dalleau


Files

no_access.png (59.5 KB) no_access.png Chloé Dalleau, Jan 25, 2018 03:46 PM
error_terminate_r.png (257 KB) error_terminate_r.png Chloé Dalleau, Jan 25, 2018 03:46 PM
error_saving.png (362 KB) error_saving.png Chloé Dalleau, Jan 25, 2018 03:46 PM
Actions #1

Updated by Chloé Dalleau over 7 years ago

  • Priority changed from Normal to Urgent
Actions #2

Updated by Andrea Dell'Amico over 7 years ago

  • Status changed from New to In Progress
  • % Done changed from 0 to 20

The data center that runs the rstudio instances is under maintenance, they are applying the meltdown and spectre fixes to all the infrastructure.

Ref: https://en.wikipedia.org/wiki/Meltdown_(security_vulnerability)

We do not know exactly when the services will be available again, that's not under our control.

Actions #3

Updated by Andrea Dell'Amico over 7 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 20 to 100

All the rstudio server instances should be available again. Can you confirm?

Actions #4

Updated by Chloé Dalleau over 7 years ago

Yes, it's works.
Thank you.

Actions #5

Updated by Andrea Dell'Amico over 7 years ago

  • Status changed from Feedback to Closed
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