Incident #10978
closed
Added by Chloé Dalleau over 7 years ago.
Updated over 7 years ago.
Assignee:
_InfraScience Systems Engineer
Infrastructure:
Development
Description
Dear Sir or Madam,
I am writing to you about issues with my "RStudio" online.
I can't connect on Rstudio online. There are no response of the web page (the other web pages work).
I was confronted with an another problem this morning, my Rstudio online disconnected without apparent reason.
I enclose two screen shots of the problems.
Thank you in advance for your help.
Best regards,
Chloé Dalleau
Files
- Status changed from New to In Progress
- % Done changed from 0 to 10
There an active session of yours that started at 11.09, but i'm also seeing rstudio errors about it. I'm going to kill that session an reset your session status
- Status changed from In Progress to Feedback
- % Done changed from 10 to 100
@chloe.dalleau@ird.fr can you try to connect again?
It's work now.
Thank you.
- Status changed from Feedback to Closed
Dear Sir or Madam,
I am writing to you about issues with my "RStudio" online.
I had no response of Rtudio during more than 30 minutes. So I decided to close the web page. Now I can't to reconnect.
Thank you in advance for your help.
Best regards,
Chloé Dalleau
I killed your stale session. Can you try again?
It's work.
Thank you
How to avoid this problem ?
Chloé
We don't have an automatic solution yet. From time to time the rstudio server session gets stuck, and the only way to recover from it is to remove the user's session data.
From the time being the only way to go is to open a ticket and report the rstudio server instance (or a screenshot, we only need the hostname).
- Priority changed from Urgent to High
Apologize for the inconvenience.
But could you restart my R session ? I identified the problem.
Thank you.
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