Incident #10978
closed
No response of Rstudio
100%
Description
Dear Sir or Madam,
I am writing to you about issues with my "RStudio" online.
I can't connect on Rstudio online. There are no response of the web page (the other web pages work).
I was confronted with an another problem this morning, my Rstudio online disconnected without apparent reason.
I enclose two screen shots of the problems.
Thank you in advance for your help.
Best regards,
Chloé Dalleau
Files
| no_response.png (80.8 KB) no_response.png | |||
| logout Rstudio.png (55.9 KB) logout Rstudio.png |
Updated by Andrea Dell'Amico over 7 years ago
- Status changed from New to In Progress
- % Done changed from 0 to 10
There an active session of yours that started at 11.09, but i'm also seeing rstudio errors about it. I'm going to kill that session an reset your session status
Updated by Andrea Dell'Amico over 7 years ago
- Status changed from In Progress to Feedback
- % Done changed from 10 to 100
@chloe.dalleau@ird.fr can you try to connect again?
Updated by Pasquale Pagano over 7 years ago
- Status changed from Feedback to Closed
Updated by Chloé Dalleau over 7 years ago
Dear Sir or Madam,
I am writing to you about issues with my "RStudio" online.
I had no response of Rtudio during more than 30 minutes. So I decided to close the web page. Now I can't to reconnect.
Thank you in advance for your help.
Best regards,
Chloé Dalleau
Updated by Andrea Dell'Amico over 7 years ago
I killed your stale session. Can you try again?
Updated by Chloé Dalleau over 7 years ago
It's work.
Thank you
How to avoid this problem ?
Chloé
Updated by Andrea Dell'Amico over 7 years ago
We don't have an automatic solution yet. From time to time the rstudio server session gets stuck, and the only way to recover from it is to remove the user's session data.
From the time being the only way to go is to open a ticket and report the rstudio server instance (or a screenshot, we only need the hostname).
Updated by Chloé Dalleau over 7 years ago
- Priority changed from Urgent to High
Apologize for the inconvenience.
But could you restart my R session ? I identified the problem.
Thank you.
