Incident #10821: Cannot access workspace - D4Science Infrastructure - D4science

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Incident #10821

closed

Cannot access workspace

Added by Denis Pyriochos over 7 years ago. Updated over 7 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Costantino Perciante

Category:

Target version:

UnSprintable

Start date:

Jan 03, 2018

Due date:

% Done:

100%

Estimated time:

Infrastructure:

Production

Description

Trying to access my Workspace (https://bluebridge.d4science.org/group/bluebridge-gateway/workspace) I get the error message

Sorry, an error has occurred on the server when getting items for grid. Try again

I get the message repeatedly for many times and the workspace do not load.
TIA

Files

Screenshot from 2018-01-03 14-23-02.png (79 KB) Screenshot from 2018-01-03 14-23-02.png

Denis Pyriochos, Jan 03, 2018 01:26 PM

Related issues

Related to D4Science Infrastructure - Task #10829: Workspace shared folder error

Closed

Costantino Perciante

Jan 08, 2018

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Updated by Massimiliano Assante over 7 years ago

Tracker changed from Bug to Incident
Project changed from 2 to D4Science Infrastructure
Category deleted (~~Other~~)
Status changed from New to In Progress
Target version changed from gCube Release 4.10.0 to UnSprintable
Infrastructure Production added

Hello Denys do you still experience the issue?

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Updated by Denis Pyriochos over 7 years ago

Hey Massi. Yes, it is still the same.

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Updated by Massimiliano Assante over 7 years ago

Assignee changed from Massimiliano Assante to Costantino Perciante
Priority changed from Normal to High

The issue seems to be for you user only as the other workspaces work, did you do any operation on the workspace lately that you think can help us in identifying the issue? e.g. shared a particular folder, executed an experiment, moved a folder and so on

in the meantime let’s see if @costantino.perciante@isti.cnr.it can have a look

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Updated by Denis Pyriochos over 7 years ago

Assignee changed from Costantino Perciante to Massimiliano Assante
Priority changed from High to Normal

I don't recall using it since the Functional Testing of gcube 4.8, when I updated the tests in gCube VRE Folder

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Updated by Massimiliano Assante over 7 years ago

Assignee changed from Massimiliano Assante to Costantino Perciante

I confirm that there's an issue with your workspace. Costantino will look into it as soon as he gets back to work.

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Updated by Gerasimos Antzoulatos over 7 years ago

Dear all, have a nice new year!!!

I also noticed yesterday evening that I have the same problem with my workspace. Yesterday I made some experiments at Galaxidi VRE using a new dataset. When I tried to enter to my workspace so as to extract the outcome of the analysis, the above error message was appeared. I assumed that maybe it was something not permanent and I let to try again today. Unfortunately, the problem still remain.

Can you help me to fix it?

Thank you in advance,
Gerasimos

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