Incident #10821
closed
Cannot access workspace
100%
Description
Trying to access my Workspace (https://bluebridge.d4science.org/group/bluebridge-gateway/workspace) I get the error message
Sorry, an error has occurred on the server when getting items for grid. Try again
I get the message repeatedly for many times and the workspace do not load.
TIA
Files
Related issues
Updated by Massimiliano Assante over 7 years ago
- Tracker changed from Bug to Incident
- Project changed from 2 to D4Science Infrastructure
- Category deleted (
Other) - Status changed from New to In Progress
- Target version changed from gCube Release 4.10.0 to UnSprintable
- Infrastructure Production added
Hello Denys do you still experience the issue?
Updated by Denis Pyriochos over 7 years ago
Hey Massi. Yes, it is still the same.
Updated by Massimiliano Assante over 7 years ago
- Assignee changed from Massimiliano Assante to Costantino Perciante
- Priority changed from Normal to High
The issue seems to be for you user only as the other workspaces work, did you do any operation on the workspace lately that you think can help us in identifying the issue? e.g. shared a particular folder, executed an experiment, moved a folder and so on
in the meantime let’s see if @costantino.perciante@isti.cnr.it can have a look
Updated by Denis Pyriochos over 7 years ago
- Assignee changed from Costantino Perciante to Massimiliano Assante
- Priority changed from High to Normal
I don't recall using it since the Functional Testing of gcube 4.8, when I updated the tests in gCube VRE Folder
Updated by Massimiliano Assante over 7 years ago
- Assignee changed from Massimiliano Assante to Costantino Perciante
I confirm that there's an issue with your workspace. Costantino will look into it as soon as he gets back to work.
Updated by Gerasimos Antzoulatos over 7 years ago
Dear all, have a nice new year!!!
I also noticed yesterday evening that I have the same problem with my workspace. Yesterday I made some experiments at Galaxidi VRE using a new dataset. When I tried to enter to my workspace so as to extract the outcome of the analysis, the above error message was appeared. I assumed that maybe it was something not permanent and I let to try again today. Unfortunately, the problem still remain.
Can you help me to fix it?
Thank you in advance,
Gerasimos
Updated by Massimiliano Assante over 7 years ago
sure we can Gerasimos, we're working on fixing your problem too.
Updated by Costantino Perciante over 7 years ago
- Related to Task #10829: Workspace shared folder error added
Updated by Costantino Perciante over 7 years ago
- Status changed from In Progress to Closed
We are going to investigate on it. Please look the related ticket for fixes
