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Incident #10196

closed

garr: problem to connect to several garr vm

Added by Roberto Cirillo over 7 years ago. Updated over 7 years ago.

Status:
Closed
Priority:
Normal
Assignee:
_InfraScience Systems Engineer
Category:
System Application
Target version:
Start date:
Nov 02, 2017
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

I've tried to access to the following garr vms without success:

rstudio instance: ip-90-147-166-170.ct1.garrservices.it very slow

another rstudio instance:

rcirillo@rcirillo-cnr:~$ ssh gcube@ip-90-147-167-181.ct1.garrservices.it
ssh: connect to host ip-90-147-167-181.ct1.garrservices.it port 22: No route to host

another rstudio instance very slow: ip-90-147-167-176.ct1.garrservices.it

I think there are other VMs with the same problem. Could you check please?

Actions #1

Updated by Andrea Dell'Amico over 7 years ago

That some dataminer instances are unavailable you can see it from nagios. I tried to restart them a couple of hours ago but they are still dead.

Actions #2

Updated by Andrea Dell'Amico over 7 years ago

  • Status changed from New to Closed
  • % Done changed from 0 to 100

They are all back online.

Actions #3

Updated by Roberto Cirillo over 7 years ago

  • Status changed from Closed to In Progress

The instances in the description were rstudio instances and not dataminer instances.

I've checked right now ip-90-147-167-170.ct1.garrservices.it and I've again a connection timeout:

rcirillo@rcirillo-cnr:~$ ssh gcube@ip-90-147-167-170.ct1.garrservices.it
ssh: connect to host ip-90-147-167-170.ct1.garrservices.it port 22: Connection timed out

In addition I don't see these instances from nagios.

Actions #4

Updated by Andrea Dell'Amico over 7 years ago

Your're correct, I only checked the dataminer instances.
The rstudio ones are not on nagios (they were supposed to have a short life span. I'm going to add them).

Actions #5

Updated by Andrea Dell'Amico over 7 years ago

The rstudio instance remains stuck even after a forced reboot. I opened a ticket to the GARR cloud support.

Actions #6

Updated by Andrea Dell'Amico over 7 years ago

  • Status changed from In Progress to Closed

All the rstudio servers are available again, and you can find them on nagios.

Actions

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