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Incident #7486

closed

Issue with shared file public link

Added by Gianpaolo Coro over 8 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Normal
Category:
Application
Target version:
Start date:
Mar 14, 2017
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

I have issues at obtaining the public link of a file contained in the DRuMFISH shared folders. Please see the attached screenshot.


Files

Issue with shared files.png (131 KB) Issue with shared files.png Gianpaolo Coro, Mar 14, 2017 01:09 PM
Actions #1

Updated by Valentina Marioli over 8 years ago

  • Status changed from New to In Progress
Actions #2

Updated by Valentina Marioli over 8 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 0 to 100

The issue has been fixed. Now the public link is available.

Actions #3

Updated by Gianpaolo Coro over 8 years ago

Sorry Valentina, which was the issue? How can we avoid it in the future? What is worrying me is that this can happen also during courses (perhaps done by non-CNR people), thus we should find a way to be alerted about the issue.

Actions #4

Updated by Valentina Marioli over 8 years ago

I'm going to run a script to check if the remote path set on the workspace items is equals to the remote path in the storage. The workspace items are downloaded by storage ID, but the remote path is used to create the public link, that's why you can download the file, but not create the public link.
The mismatch was due to a wrong set of the destination remote path, moving the file, under certain conditions. The issue has been fixed in gCube 4.3.

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