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Task #6782

closed

gCube wiki is unavailable

Added by Emmanuel Blondel over 8 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Immediate
Assignee:
_InfraScience Systems Engineer
Category:
System Application
Target version:
Start date:
Feb 01, 2017
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Actions #1

Updated by Leonardo Candela over 8 years ago

  • Status changed from New to In Progress
  • Assignee set to Emmanuel Blondel

https://wiki.gcube-system.org works for me ... why are you referring to index.php ?

@andrea.dellamico@isti.cnr.it could you please check?

Actions #2

Updated by Emmanuel Blondel over 8 years ago

https://wiki.gcube-system.org/ does not work neither, nor all known section links i have. To be sure, i asked @levi.westerveld@gmail.com for a quick test, he can't access neither. Thanks

Actions #3

Updated by Andrea Dell'Amico over 8 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 0 to 100

Emmanuel Blondel wrote:

https://wiki.gcube-system.org/ does not work neither, nor all known section links i have. To be sure, i asked @levi.westerveld@gmail.com for a quick test, he can't access neither. Thanks

I confirm that the service is working. I also tried from a client outside our network.
Can you be more specific, and, if possible, can you tell us from what IP or network you're trying to make the requests so that I can check the logs and monitor the incoming traffic?

Actions #4

Updated by Emmanuel Blondel over 8 years ago

i sent you my ip by email.
Message: ERR_SSL_PROTOCOL_ERROR "https://wiki.gcube-system.org/" sent an incorrect response

I've tried twice full cache deletion, but it doesn't change

Actions #5

Updated by Andrea Dell'Amico over 8 years ago

  • Tracker changed from Incident to Task
  • Status changed from Feedback to In Progress
  • % Done changed from 100 to 70

Tomorrow I'll downgrade the SSL cypher requirements to the one used on the other web services configurations. It should solve the problem.
I thought that Java 7 would be the last problematic client but it seems that it's not the case.

Actions #6

Updated by Emmanuel Blondel over 8 years ago

Following our exchange: here is my version of Chrome: 56.0.2924.76 (up-to-date)
@levi.westerveld@gmail.com you told me you also had the issue in accessing https://wiki.gcube-system.org/ is it still the case?

Actions #7

Updated by Levi Westerveld over 8 years ago

I am able to access again now. Levi

Actions #8

Updated by Andrea Dell'Amico over 8 years ago

Emmanuel Blondel wrote:

Following our exchange: here is my version of Chrome: 56.0.2924.76 (up-to-date)

I get the same error now. That's buffling, I'm going to change the SSL configuration for the mediawiki sites.

Actions #9

Updated by Andrea Dell'Amico over 8 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 70 to 100

Can you confirm that it works again with the latest Chrome version now?

Actions #10

Updated by Emmanuel Blondel over 8 years ago

Yeah, It works :-) Thanks Andrea!

Actions #11

Updated by Emmanuel Blondel over 8 years ago

Before closing this issue, gcube is again unavailable, Can you please restart it? Thanks
https://wiki.gcube-system.org

Actions #12

Updated by Pasquale Pagano over 8 years ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Emmanuel Blondel to _InfraScience Systems Engineer
  • Priority changed from High to Immediate

Please check it since it is not accessible.

Actions #13

Updated by Tommaso Piccioli over 8 years ago

Now it works again, the cause of the failure is under investigation

Actions #14

Updated by Andrea Dell'Amico over 8 years ago

  • Status changed from In Progress to Closed

A stale demon made the reload after the log rotation fail.

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