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Incident #6082

closed

incident when trying to access RStudio from RStudioLab

Added by Julien Barde over 8 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Urgent
Category:
Application
Target version:
Start date:
Nov 29, 2016
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Development, Production

Description

see attached screenshot.
The user is Bastien Mérigot.


Files

Actions #1

Updated by Massimiliano Assante over 8 years ago

  • Status changed from New to In Progress
  • % Done changed from 0 to 50

@bastien.merigot@umontpellier.fr can you check if the problem still occur to you?

Actions #2

Updated by Massimiliano Assante over 8 years ago

  • Status changed from In Progress to Feedback
Actions #3

Updated by Julien Barde over 8 years ago

We had a small workshop yersterday at IOTC (less than 10 people, from mozambic, kenya, madagascar, sri lanka..) to show how to use a VRE to execute some R codes with Rstudio.
We faced multiple issues: it seems some invitations have not been received and I had to connect each participant to make RStudio work properly. Indeed, we had error 500 or authentication issues for each participant (except one perhaps) and I had to switch to use Rstudio either in production or in development (from RStudiolab or Rprototypinglab).
Beside Rstudio connection issues, a short comment to say it's still not obvious for newcomers to understand how to register after the invitation has been received. When new to the system, I think they don't realize that they have to create a login, it should be more explicit in the message or in the Web page they access to. Once they have a login, I think they should directly access the VRE for which the invitation was sent. This is ok during a training session but it's a bit more complicated remotely when we just send invitations.

Actions #4

Updated by Massimiliano Assante over 8 years ago

  • Tracker changed from Support to Incident
  • Status changed from Feedback to Closed
  • % Done changed from 50 to 100
  • Infrastructure Production added

Thanks for you feedback on this Julien, I am going to open some ticket (feature on gCube) to avoid this problems to happen in the future.

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