Incident #4862
closed
Gateway email parser cannot connect to pop.isti.cnr.it, 995 due to ConnectException
100%
Description
Since August 8th, the Gateway email parser cannot connect to pop.isti.cnr.it, 995 due to ConnectException
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: pop.isti.cnr.it, 995; timeout -1;
nested exception is:
java.net.ConnectException: Connection timed out
Related issues
Updated by Tommaso Piccioli over 8 years ago
- Status changed from New to In Progress
- % Done changed from 0 to 10
Probably due to the new dnscache config, pop.isti.cnr.it is resolved to the external IP, not the 146.48.80.25
I'm triyng to workaround with the internal IP in /etc/hosts, let's check if this temporarely solves the problem.
Updated by Massimiliano Assante over 8 years ago
- Priority changed from High to Urgent
the Gateway email parser still cannot connect to pop.isti.cnr.it, 995 due to ConnectException
Updated by Massimiliano Assante over 8 years ago
As we are not able to contact the responsible for the pop isti server, I'm going to implement a temporary fix on the email parser that is going to allow to change the polling interval at runtime.
Updated by Massimiliano Assante over 8 years ago
patch is ready, going to deploy it around 19 today. (although it won't solve the problem completely)
Updated by Massimiliano Assante over 8 years ago
- % Done changed from 10 to 30
runs every 5 minutes now, configurable by editing the property (pop3pollinginminutes) on CATALINA_HOME/conf/gcube-data.properties file
Updated by Massimiliano Assante over 8 years ago
In the next release the Email parser allows not only to change the polling interval but also to exit the process by setting a polling interval < 1.
Apart from this it seems that 5 minutes are enough for not receiving ConnectException by pop isti. However I believe that 5 minutes is a long time to react to a post reply or soever. The issue remains, perhaps 2 minutes would be ok.
Updated by Massimiliano Assante over 8 years ago
- Status changed from In Progress to Closed
- % Done changed from 30 to 100
I'm closing the incident as we have a temporary fix, will create a task to work on the ConnectException issue if polling time is less than 5 minutes.
Updated by Massimiliano Assante over 8 years ago
- Related to Task #4909: Enable Gateway email parser to connect every minute to pop.isti.cnr.it, 995 added
