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Incident #4860

closed

Workspace down

Added by Massimiliano Assante over 8 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Urgent
Category:
-
Target version:
Start date:
Aug 22, 2016
Due date:
Aug 22, 2016
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

The Workspace is not working due to the following Home Library exception:

[PORTAL] 2065226003 [http-bio-9090-exec-59] ERROR org.gcube.portlets.user.workspace.server.GWTWorkspaceServiceImpl  - Error in server During items retrieving
org.gcube.common.homelibrary.home.workspace.exceptions.ItemNotFoundException:  : White spaces are required between publicId and systemId.
    at org.gcube.common.homelibrary.jcr.workspace.JCRWorkspace.getItem(JCRWorkspace.java:1291)
    at org.gcube.portlets.user.workspace.server.GWTWorkspaceServiceImpl.getFolderChildrenForFileGrid(GWTWorkspaceServiceImpl.java:408)
    at sun.reflect.GeneratedMethodAccessor4789.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:561)
    at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:208)
    at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:248)
    at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
    at sun.reflect.GeneratedMethodAccessor514.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
    at com.sun.proxy.$Proxy579.doFilter(Unknown Source)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:165)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.liferay.portal.kernel.servlet.PortalClassLoaderFilter.doFilter(PortalClassLoaderFilter.java:74)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:204)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:119)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:957)
    at org.gcube.portal.threadlocalexec.SmartGearsPortalValve.invoke(SmartGearsPortalValve.java:29)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
[Fatal Error] :1:50: White spaces are required between publicId and systemId.

Actions #1

Updated by Massimiliano Assante over 8 years ago

  • Status changed from New to In Progress
Actions #2

Updated by Massimiliano Assante over 8 years ago

  • % Done changed from 0 to 50

the tomcat instance hosting the jackrabbit repo application went out of memory.

Aug 22, 2016 11:15:34 AM org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space

Exception in thread "http-8080-5" java.lang.NullPointerException
    at java.util.concurrent.ConcurrentLinkedQueue.checkNotNull(ConcurrentLinkedQueue.java:807)
    at java.util.concurrent.ConcurrentLinkedQueue.offer(ConcurrentLinkedQueue.java:326)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler$1.offer(Http11Protocol.java:551)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler$1.offer(Http11Protocol.java:568)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:632)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:744)
Aug 22, 2016 11:11:49 AM org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space

Exception in thread "http-8080-4" java.lang.NullPointerException
    at java.util.concurrent.ConcurrentLinkedQueue.checkNotNull(ConcurrentLinkedQueue.java:807)
    at java.util.concurrent.ConcurrentLinkedQueue.offer(ConcurrentLinkedQueue.java:326)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler$1.offer(Http11Protocol.java:551)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler$1.offer(Http11Protocol.java:568)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:632)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:744)
Aug 22, 2016 11:14:42 AM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.OutOfMemoryError: Java heap space) executing org.apache.jk.common.ChannelSocket$SocketConnection@684d09ff, terminating thread
Aug 22, 2016 11:16:02 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Aug 22, 2016 11:14:33 AM org.apache.jk.server.JkCoyoteHandler invoke
INFO: Error servicing request R( /home-library-webapp/get/GetItemByPath)
java.lang.OutOfMemoryError: Java heap space

Aug 22, 2016 11:16:02 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Aug 22, 2016 11:16:02 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Aug 22, 2016 11:16:02 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Aug 22, 2016 11:16:02 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Aug 22, 2016 11:16:04 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Actions #3

Updated by Massimiliano Assante over 8 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 50 to 100

restarting the JCR tomcat and the gateway has fixed the problem

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