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Incident #4182

closed

Upload to workspace from Share Updates storage download problem

Added by Massimiliano Assante about 9 years ago. Updated about 9 years ago.

Status:
Closed
Priority:
Urgent
Category:
System Application
Target version:
Start date:
Jun 07, 2016
Due date:
Jun 07, 2016
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

When I try to download any file in the SmartBuilding VRE Folder the following exception is reported in the servers log. The storage service endpoint is present in the scope SmartArea/SmartBuilding

2016-06-07 12:53:13,503 ERROR operation.Download [TP-Processor1,doIt:66] %[PORTAL] 521075257 [TP-Processor1] ERROR org.gcube.contentmanagement.blobstorage.service.operation.Download  - Problem in download from: /Home/massimiliano.assante/Workspace/MySpecialFolders/d4science.research-infrastructures.eu-SmartArea-SmartBuilding/Shared attachments/smartbuildinglogo.png: REMOTE FILE NOT FOUND: WRONG PATH OR WRONG OBJECT ID
2016-06-07 12:53:13,503 ERROR impl.ServiceEngine [TP-Processor1,RFileAsInputStream:94] %org.gcube.contentmanagement.blobstorage.transport.backend.RemoteBackendException:  Problem in download operation 
    at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:68)
    at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:34)
    at org.gcube.contentmanagement.blobstorage.service.operation.OperationManager.startOperation(OperationManager.java:76)
    at org.gcube.contentmanagement.blobstorage.service.impl.LocalResource.RFileAsInputStream(LocalResource.java:89)
    at org.gcube.common.homelibrary.jcr.repository.external.GCUBEStorage.getRemoteFile(GCUBEStorage.java:265)
    at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRFile.getData(JCRFile.java:113)
    at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRExternalFile.getData(JCRExternalFile.java:132)
    at org.gcube.portlets.user.workspace.server.DownloadServlet.doGet(DownloadServlet.java:263)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.gcube.portal.threadlocalexec.SmartGearsPortalValve.invoke(SmartGearsPortalValve.java:29)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:774)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:896)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
    at java.lang.Thread.run(Thread.java:744)
[PORTAL] 521075257 [TP-Processor1] ERROR org.gcube.contentmanagement.blobstorage.service.impl.ServiceEngine  - get()
org.gcube.contentmanagement.blobstorage.transport.backend.RemoteBackendException:  Problem in download operation 
    at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:68)
    at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:34)
    at org.gcube.contentmanagement.blobstorage.service.operation.OperationManager.startOperation(OperationManager.java:76)
    at org.gcube.contentmanagement.blobstorage.service.impl.LocalResource.RFileAsInputStream(LocalResource.java:89)
    at org.gcube.common.homelibrary.jcr.repository.external.GCUBEStorage.getRemoteFile(GCUBEStorage.java:265)
    at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRFile.getData(JCRFile.java:113)
    at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRExternalFile.getData(JCRExternalFile.java:132)
    at org.gcube.portlets.user.workspace.server.DownloadServlet.doGet(DownloadServlet.java:263)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.gcube.portal.threadlocalexec.SmartGearsPortalValve.invoke(SmartGearsPortalValve.java:29)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:774)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt

Related issues

Related to D4Science Infrastructure - Incident #4179: Workspace URL items not workingClosedValentina MarioliJun 07, 2016Jun 10, 2016

Actions
Actions #1

Updated by Massimiliano Assante about 9 years ago

  • Assignee changed from Roberto Cirillo to Valentina Marioli

the problem only occurs when someone shares a file and clicks on save a copy in the workspace

Actions #2

Updated by Massimiliano Assante about 9 years ago

  • Subject changed from SmartArea/SmartBuilding VRE Folder storage download problem to Upload to workspace from Share Updates storage download problem
Actions #3

Updated by Valentina Marioli about 9 years ago

  • Status changed from New to In Progress
Actions #4

Updated by Valentina Marioli about 9 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 0 to 100

Bug fixed. PreProd enviroment has been updated with a new version of home-library-jcr.
The bug was related to another ticket: "Incident #4179: Workspace URL items not working".

Actions #5

Updated by Valentina Marioli about 9 years ago

Actions #6

Updated by Massimiliano Assante about 9 years ago

The fix has been deployed on all production portals

Actions

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