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Incident #4182
closedUpload to workspace from Share Updates storage download problem
Status:
Closed
Priority:
Urgent
Assignee:
Category:
System Application
Target version:
Start date:
Jun 07, 2016
Due date:
Jun 07, 2016
% Done:
100%
Estimated time:
Infrastructure:
Production
Description
When I try to download any file in the SmartBuilding VRE Folder the following exception is reported in the servers log. The storage service endpoint is present in the scope SmartArea/SmartBuilding
2016-06-07 12:53:13,503 ERROR operation.Download [TP-Processor1,doIt:66] %[PORTAL] 521075257 [TP-Processor1] ERROR org.gcube.contentmanagement.blobstorage.service.operation.Download - Problem in download from: /Home/massimiliano.assante/Workspace/MySpecialFolders/d4science.research-infrastructures.eu-SmartArea-SmartBuilding/Shared attachments/smartbuildinglogo.png: REMOTE FILE NOT FOUND: WRONG PATH OR WRONG OBJECT ID 2016-06-07 12:53:13,503 ERROR impl.ServiceEngine [TP-Processor1,RFileAsInputStream:94] %org.gcube.contentmanagement.blobstorage.transport.backend.RemoteBackendException: Problem in download operation at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:68) at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:34) at org.gcube.contentmanagement.blobstorage.service.operation.OperationManager.startOperation(OperationManager.java:76) at org.gcube.contentmanagement.blobstorage.service.impl.LocalResource.RFileAsInputStream(LocalResource.java:89) at org.gcube.common.homelibrary.jcr.repository.external.GCUBEStorage.getRemoteFile(GCUBEStorage.java:265) at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRFile.getData(JCRFile.java:113) at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRExternalFile.getData(JCRExternalFile.java:132) at org.gcube.portlets.user.workspace.server.DownloadServlet.doGet(DownloadServlet.java:263) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.gcube.portal.threadlocalexec.SmartGearsPortalValve.invoke(SmartGearsPortalValve.java:29) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:774) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:896) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) at java.lang.Thread.run(Thread.java:744) [PORTAL] 521075257 [TP-Processor1] ERROR org.gcube.contentmanagement.blobstorage.service.impl.ServiceEngine - get() org.gcube.contentmanagement.blobstorage.transport.backend.RemoteBackendException: Problem in download operation at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:68) at org.gcube.contentmanagement.blobstorage.service.operation.Download.doIt(Download.java:34) at org.gcube.contentmanagement.blobstorage.service.operation.OperationManager.startOperation(OperationManager.java:76) at org.gcube.contentmanagement.blobstorage.service.impl.LocalResource.RFileAsInputStream(LocalResource.java:89) at org.gcube.common.homelibrary.jcr.repository.external.GCUBEStorage.getRemoteFile(GCUBEStorage.java:265) at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRFile.getData(JCRFile.java:113) at org.gcube.common.homelibrary.jcr.workspace.folder.items.JCRExternalFile.getData(JCRExternalFile.java:132) at org.gcube.portlets.user.workspace.server.DownloadServlet.doGet(DownloadServlet.java:263) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.gcube.portal.threadlocalexec.SmartGearsPortalValve.invoke(SmartGearsPortalValve.java:29) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:774) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt
Related issues
Updated by Massimiliano Assante about 9 years ago
- Assignee changed from Roberto Cirillo to Valentina Marioli
the problem only occurs when someone shares a file and clicks on save a copy in the workspace
Updated by Massimiliano Assante about 9 years ago
- Subject changed from SmartArea/SmartBuilding VRE Folder storage download problem to Upload to workspace from Share Updates storage download problem
Updated by Valentina Marioli about 9 years ago
- Status changed from New to In Progress
Updated by Valentina Marioli about 9 years ago
- Status changed from In Progress to Closed
- % Done changed from 0 to 100
Bug fixed. PreProd enviroment has been updated with a new version of home-library-jcr.
The bug was related to another ticket: "Incident #4179: Workspace URL items not working".
Updated by Valentina Marioli about 9 years ago
- Related to Incident #4179: Workspace URL items not working added
Updated by Massimiliano Assante about 9 years ago
The fix has been deployed on all production portals
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