D4Science Infrastructure

About this Incident #12787

I released in production a Workspace utility to create the thumbnail (on the fly) of an image if it is missing from StorageHub side.

The utility currently not working for Tiff images. It uses the ImageIO of Java and from here: https://docs.oracle.com/javase/tutorial/2d/images/loadimage.html

Java 2D supports loading these external image formats into its BufferedImage format using its Image I/O API which is in the javax.imageio package. 
Image I/O has built-in support for GIF, PNG, JPEG, BMP, and WBMP. 
Image I/O is also extensible so that developers or administrators can "plug-in" support for additional formats. 
For example, plug-ins for TIFF and JPEG 2000 are separately available.

it seems that the ImageIO needs to add this plugin https://www.oracle.com/technetwork/java/release-jai-imageio-1-0-01-140367.html in order to work with Tiff images.
Could you check if the plugin was already added? If no, please add it.