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Incident #12756
closed
ShareLatex on VRE CollabResearch crashes very often
Status:
Closed
Priority:
Normal
Assignee:
_InfraScience Systems Engineer
Category:
-
Target version:
Start date:
Oct 23, 2018
Due date:
% Done:
100%
Estimated time:
Infrastructure:
Production
Description
Nell'ultima ora il sistema è andato in crash (per così dire) almeno dieci volte, ed ogni volta è stato necessario farlo ripartire. Spesso a intervalli di tempo molto brevi. Il messaggio che arriva è "Session expiring. Closing in ten seconds" o qualcosa del genere
Updated by Andrea Dell'Amico over 6 years ago
- Status changed from New to In Progress
I don't see anything strange on the service side. The session expiring error could be date related, is your workstation's clock correct?
Updated by Andrea Dell'Amico over 6 years ago
- Status changed from In Progress to Closed
- % Done changed from 0 to 100
The problem disappeared.
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