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Support #12513

closed

Rstudio not launching

Added by Anne Elise Nieblas over 6 years ago. Updated over 6 years ago.

Status:
Closed
Priority:
Normal
Category:
Application
Start date:
Sep 18, 2018
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Production

Description

Hello, I am having trouble getting Rstudio to launch for both the IOTC_SS3 VRE (http://ip-90-147-166-173.ct1.garrservices.it/) and the ICCAT-BFT-E VRE (http://rstudio.d4science.org/). Both Rstudio sessions either don't launch at all (showing just the continuous turning dial indicating that it's loading), or the message that 'Rstudio is taking longer than expected' with the choice of either Terminate Rstudio or Keep Waiting. I've been having these problems consistently, with Rstudio sometimes loading in the end, but often it will taking hours to do so. I'd appreciate any help you can give. Thanks very much.

Actions #1

Updated by Roberto Cirillo over 6 years ago

  • Status changed from New to In Progress
Actions #2

Updated by Roberto Cirillo over 6 years ago

  • Category set to Application
  • Status changed from In Progress to Feedback
  • Assignee changed from _InfraScience Systems Engineer to Anne Elise Nieblas
  • % Done changed from 0 to 100

I've reset your local state for both the VREs, now it seems to be working properly. Please could you check?

Actions #3

Updated by Anne Elise Nieblas over 6 years ago

Great - both appear to be working for me now too. Thanks very much.

Actions #4

Updated by Roberto Cirillo over 6 years ago

  • Status changed from Feedback to Closed
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