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Incident #10856

closed

RStudio online crash

Added by Chloé Dalleau over 7 years ago. Updated over 7 years ago.

Status:
Closed
Priority:
Immediate
Category:
Other
Target version:
Start date:
Jan 10, 2018
Due date:
% Done:

100%

Estimated time:
Infrastructure:
Development

Description

Dear Sir or Madam,

I am writing to you about an issue with my "RStudio" online.
I lost all my working files and I can't use RStudio any more. I enclose two pictures with the following warning messages : "The previous R session was abnormally terminated due to an unexprected crash. You may have lost workspace data as a result of this crash." and "Error occured during transmission".
I try to quit the session but it don't work.

Thank you in advance for your help.

Best regards,
Chloé Dalleau


Files

crash1.png (575 KB) crash1.png Chloé Dalleau, Jan 10, 2018 10:23 AM
crash2.png (568 KB) crash2.png Chloé Dalleau, Jan 10, 2018 10:23 AM
Actions #1

Updated by Roberto Cirillo over 7 years ago

  • Status changed from New to In Progress
  • Assignee changed from _InfraScience Systems Engineer to Roberto Cirillo
Actions #2

Updated by Roberto Cirillo over 7 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Roberto Cirillo to Chloé Dalleau
  • % Done changed from 0 to 100

I've reset your state. Please could you open a fresh browser window and retry?

Actions #3

Updated by Chloé Dalleau over 7 years ago

It's work now and I have all my files.
Thank you.

Actions #4

Updated by Roberto Cirillo over 7 years ago

  • Status changed from Feedback to Closed
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